DIETTA ANDERSON-DAY
Hoover,AL
Summary
Experienced Education and Client Services Coordinator bringing eight years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
14
14
years of professional experience
Work History
Education and Client Services Coordinator
Southeastern Michigan Health Association (SEMHA)
2016.09 - Current
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
Home Health Aide, Customer Care Manager
Bright Star
2011.01 - 2022.01
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted patients with personal requirements for housekeeping, grooming and feeding needs, helping to overcome, and adapt to mobility
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Education
Associate of Science, Business Administration -
Everest University
Orlando, FL04.2015
Diploma -
James Whitcomb Riley High School
South Bend, IN06.1997
Skills
- Strong Organization
- Multitasking proficiency
- Application Assistance
- Customer Support
- Client Relations
- Decision-making capabilities
- Customer service focus
- Time management expertise
- Client Relationship Building
- Training and mentoring
- Exceptional communication
- Schedule Management
- Client Interviewing
Activities
- Clothing the Homeless - Community Outreach Volunteer
- All Nations Church - Community Outreach Volunteer
- Community Service for Elderly, Different community Volunteer opportunities
Timeline
Education and Client Services Coordinator
Southeastern Michigan Health Association (SEMHA)
2016.09 - Current
Home Health Aide, Customer Care Manager
Bright Star
2011.01 - 2022.01
Associate of Science, Business Administration -
Everest University
Diploma -
James Whitcomb Riley High School
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