Diety Madrid
Carson,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin Donuts
10.2023 - 06.2024
- Provided excellent customer service
- Multitasked by taking orders and preparing drinks simultaneously
- Maintained clean and organized work area
- Managed food station tasks and assisted in baking/prepping
- Ensured accuracy and completeness of orders, especially during high rush hours
- Expanded sales by informing customers about new products.
Call Center Student Worker
Compton College
07.2023 - 09.2023
- Contacted students about school campaigns and programs
- Assisted with registration and followed up through calls and emails
- Managed data in Excel, creating schedules and call lists
- Communicated effectively with the team using Microsoft Teams and Outlook.
- Managed approximately 30 incoming calls and emails per day from students
Crew Member
Chipotle
02.2023 - 06.2023
- Served food efficiently during high-stress, fast-paced shifts
- Processed transactions and restocked food lines as needed
- Maintained cleanliness of work area and lobby
- Trained new crew members.
Front Desk Associate
Planet Fitness
10.2021 - 12.2021
- Provided information and assistance to members, including tours and phone inquiries
- Processed transactions for merchandise, drinks, and tanning solutions
- Assisted with membership issues and financial problems
- Ensured cleanliness through regular walk-throughs and restocking tasks
- Enforced facility policies to maintain a safe environment.
Warehouse Associate (Seasonal)
Nordstrom Warehouse
07.2021 - 08.2021
- Accurately audited, processed, assembled, packed, and shipped orders
- Completed receiving and shipping documentation
- Performed repetitive tasks such as bending, reaching, standing, walking, and lifting 50lb boxes
- Followed standard operating procedures and utilized reference aids
- Complied with job rotation and departmental directives.
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine, CA06.2024
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Irvine, CA06.2024
Diploma -
Nathaniel Narbonne High School
Harbor City, CA06.2019
Skills
- Excellent customer service and communication
- Multitasking and efficiency in fast-paced environments
- Proficiency in data management using Excel
- Team collaboration and training
- Maintaining cleanliness and organizational standards
- College Advising
- Mentorship
- Bilingual Communication
- Interpersonal Skills
- Presentation Skills
- Organizational Skills
- Time Management
- Problem-Solving
Certification
Food Handler Card 2024
Leadership Experience
Campus Assault and Resources and Education (UCI), 10/01/23 - 06/01/24
- Implemented trauma-informed practices and developed empathy. Attended educational presentations on various trauma-related topics. Collaborated on and delivered trauma-informed presentations. Assisted in planning and running awareness events like Sexual Assault Awareness Month and The Clothesline Project.
Latinx Resource Center Field Study Intern, 10/01/22 - 06/01/23,
- Collaborated on workshops and events with fellow interns. Planned, prepared, and led workshops independently. Attended weekly department meetings. Engaged with the Latinx community through campus workshops. Created promotional materials using Canva and managed event logistics. Promoted events on departmental social media. Used Slack for team communication and Excel for event organization. Provided front desk support at the office assisting visitors and handling inquiries.
Latinx Resource Center Mentorship Program, 01/01/23 - 06/01/23
- Mentored two UCI students, holding weekly meetings. Provided resources and created a supportive environment. Offered guidance on academic, career, and personal goals. Shared job/internship opportunities relevant to their majors. Conducted regular academic and mental health check-ins.
Key Club Volunteering, 08/01/15 - 06/01/19
- Organized and supervised community beautification events. Provided front desk support and assisted attendees with forms. Led and managed events such as beach clean-ups, Subaru Pet Adoptions, SunnySide Retirement Center activities, and the Pasadena 5k marathon.
- Peer Counseling, 08/01/18 - 06/01/19
- Assisted students with FAFSA forms and college applications. Translated presentations and meetings for Spanish-speaking parents. Met with parents to address questions and concerns. Created and delivered informative PowerPoint presentations and posters.
Awards
- California Community Foundation/LASIF Scholarship
- Boys and Girls Club College Bound Scholarship
- Academic Excellence for Silver Honors for 3.5 and above
- L.A.U.S.D. Seal of Biliteracy
- College Bound Graduate Completion Certificate
- Verizon Innovative Learning Design Thinking Program
- Certificate of Recognition for Rigorous Occupational Program
- Certificate for Highest Honors in Academic Excellence for perfect 4.0
- Speech and Debate Award for Individual Event
- Dean's Honor Roll UCI
Languages
English
Spanish
Timeline
Crew Member
Dunkin Donuts
10.2023 - 06.2024
Call Center Student Worker
Compton College
07.2023 - 09.2023
Crew Member
Chipotle
02.2023 - 06.2023
Front Desk Associate
Planet Fitness
10.2021 - 12.2021
Warehouse Associate (Seasonal)
Nordstrom Warehouse
07.2021 - 08.2021
Bachelor of Arts - Psychological Science
University of California, Irvine
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Diploma -
Nathaniel Narbonne High School