Dieu Vo
Tampa,FL
Summary
Dedicated and hard-working food service worker with over 10+ years of experience in both the front and back of the house. Consistently provided excellent customer service and can quickly adapt to new situations within a high stress work environment. Proficient in medical terminology, fluent in Vietnamese with excellent communication and active listening skills, and a passion for helping others with hopes to pursue a career within medicine. Looking to apply customer service skills and knowledge to provide quality health care to all patients
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Worker
Woody's Famous Salads
08.2013 - Current
- Trained new employees on basic customer service techniques and formal procedures for all new full-time employees
- Processed and expedited orders received either over the phone or from a variety of online platforms such as DoorDash, UberEats, Postmates, and ChowNow
- Delivered exceptional customer service while effectively reducing customer disputes by 50% which contributed to the success of the business
- Assisted customers with completing purchases and locating items within the store while also developing extensive customer relations through our loyalty rewards program which has increased overall customer satisfaction
- Performed POS transactions including checks, cash, credit card purchases, or refunds and completed precise inventory calculations while coordinating food orders to maximize revenue
- Balanced a cash drawer at the end of each shift to ensure accurate handling of all financial transactions
- Learned and maintained knowledge of current menu item preparation while maintaining sanitation rules and regulations
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FLAssociate of Arts - Medical Sciences
Hillsborough Community College
Tampa, FL08.2014
High School Diploma -
Robinson High School
Tampa, FL06.2014
Skills
- Medical Terminology
- Quick to learn new database systems
- Microsoft Office Specialist
- Customer Service
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Basic Life Support (October 2023)
American Red Cross
- Valid until October 1, 2025
Timeline
Food Service Worker
Woody's Famous Salads
08.2013 - Current
Bachelor of Science - Biomedical Sciences
University of South Florida
Associate of Arts - Medical Sciences
Hillsborough Community College
High School Diploma -
Robinson High School