Dieumel Barthelemy
Miami,FL
Summary
To obtain a position within an established and growing Property Management Company that allows me to utilize my Supervisory, Management and Administrative Skills and seeking potential growth and advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager/Administration
KW Property Management and Consulting
- Overseeing the day-to-day operations of the property, liaison between the client and internal support staff, providing customer service, maintaining property files and records, ensuring property maintenance in accordance with objectives.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Receptionist/Administrative Assistant
Robert Half Recruiting Agency
01.2023
- Provided office space and managed guest services operations, regulated lobby traffic, managed daily shift meetings, and had knowledge of computer systems for registration and reservations.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service
Williams Sonoma
10.2019 - 01.2023
- Directed customer communication, wrote and proofread documentation, monitored schedules, and processed financial documents.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
Virtual Customer Service Representative
Amazon VCC
10.2017 - 10.2019
- Checked contact information accuracy, interacted with diverse individuals, delivered surveys, improved operations, and recognized for exceptional customer service.
- Responded to customer inquiries via telephone, email and chat.
- Provided technical assistance to customers regarding products and services.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06-2003
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL01-2005
Skills
- Contract Negotiation
- Staff Management
- Business Administration
- Business Development
- Maintenance Scheduling
- Database Management
- Tenant relations
- Property Management
- Vendor Management
- Compliance Monitoring
- Administrative Support
- Maintenance Coordination
- Multi-family property management
- Property Inspections
- Rent collection
Certification
Florida Community Association Manager CAM 1-A License
Virtual Association for Administrative Professionals (VAAP), member 2009 -
Present
Member, Small Business Association (2008 - present)
Timeline
Receptionist/Administrative Assistant
Robert Half Recruiting Agency
01.2023
Customer Service
Williams Sonoma
10.2019 - 01.2023
Virtual Customer Service Representative
Amazon VCC
10.2017 - 10.2019
Property Manager/Administration
KW Property Management and Consulting
High School Diploma -
North Miami Senior High School
Associate of Arts - Business Administration And Management
Miami Dade College
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