Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Dieunie Antoine

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

True Health
03.2024 - Current
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Used epic software to schedule appointments.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Verified insurance eligibility and coverage for patients.

Front Desk Receptionist

Pan Am Diagnostics
08.2015 - 12.2021
  • Served as a key member of interdisciplinary healthcare team for a busy family medical practice
    Answered multiple lines from patient/specialist
    Verified patient demographics
  • Scheduling/Confirming/rescheduling/cancelling appointments (New patients, f/u appointments)
    Transferred calls to proper departments
  • Copying, faxing important notices, such as patient reports, referrals, or any special request, and managing
  • patient medical records with respect to HIPAA compliance
    Performed daily scanning into system.
  • Input specialist referral requests into system
    Send medication refill request to pharmacy.
  • Translating for physicians, RN, medical team for creole patients
    Completed monthly re-call reports/waiting-list report for office supervisor
  • Triage calls for same-day emergency appointment needed
    Reacting calmly and effectively in emergency situations, and adding the personal caring touch that
    immediately put patients at ease.
  • Checked patients in & out for scheduled appointments
    Collected co-pays/payment for in-house medication prescribed by physicians
  • Posted payments for billing purposes
    Performed daily closing duties (Financial journals, input miscellaneous charges into system, make sure
    payment collected matches employee closing logs, posting final amount into company's main data base,
    depositing cash to company bank.

Area Supervisor

Ross Dress for Less
07.2009 - 06.2015
  • Built talented team through hiring and training new associates.
  • Helped customers complete purchases, locate items and join reward
  • programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
    Used cash registers and POS systems to request and record customer orders and compute bills.
    Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
    Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Trained as area supervisor and provided back-up coverage to provide customers with optimal support.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Maintained organized and orderly front end and removed carts, baskets and debris ext...

Education

High School Diploma -

Emma Lee Broady Academy
Graham, NC
09.2024

No Degree - Massage Therapy

Southeastern University
Lakeland, FL
08-2008

No Degree - Patient Care Technician (Pct)

Miami Lakes Education Center
Miami, FL
02-2006

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Team leadership
  • Patient follow-up

Personal Information

  • Date of Birth: 08/13/83
  • Gender: Female

Languages

creole
Native or Bilingual
French
Limited Working

Timeline

Patient Service Representative

True Health
03.2024 - Current

Front Desk Receptionist

Pan Am Diagnostics
08.2015 - 12.2021

Area Supervisor

Ross Dress for Less
07.2009 - 06.2015

High School Diploma -

Emma Lee Broady Academy

No Degree - Massage Therapy

Southeastern University

No Degree - Patient Care Technician (Pct)

Miami Lakes Education Center

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