Dieynabou Traore
SeaTac,WA
Summary
Dynamic and detail-oriented Patient Access Representative with a proven track record at Multicare, excelling in insurance verification and appointment scheduling. Adept at delivering exceptional customer service while ensuring HIPAA compliance. Recognized for enhancing patient access and streamlining processes, demonstrating strong multitasking abilities and effective communication skills.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Multicare
05.2023 - Current
- Facilitated patient check-in processes, ensuring accuracy and efficiency in data entry.
- Managed phone inquiries, providing exceptional customer service and resolving issues promptly.
- Assisted with insurance verification and authorization processes to expedite patient access.
- Coordinated appointment scheduling, optimizing provider availability and patient flow.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Cashier
Goodwill
11.2022 - 04.2023
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by assisting with product inquiries.
- Maintained a clean and organized checkout area to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Assistant
Walgreens
11.2021 - 07.2022
- Assisted customers with product inquiries and service requests, ensuring satisfaction and effective problem resolution.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Maintained store presentation standards by organizing merchandise displays and restocking shelves regularly.
- Collaborated with team members to streamline workflow, improving customer service delivery times.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
Education
Associate of Science - Health Administration
Green River Community College
Auburn, Washington, WA06.2023
Skills
Customer service
Timeline
Patient Access Representative
Multicare
05.2023 - Current
Cashier
Goodwill
11.2022 - 04.2023
Customer Service Assistant
Walgreens
11.2021 - 07.2022
Associate of Science - Health Administration
Green River Community College