Hi, I’m
Digant Tiwari
Hartford,CT
Personal Information
Title: Quality Engineering Lead at Infosys Ltd
Accomplishments
iTrim Best Team Player Award at organization level for reuse and effort savings.
Prima Gold Award for best project team in Infosys across all domain for two consecutive years
Best Zero-Distance project award across Infosys
Won organizational level Best Project Award (Dream Award) for risk management category
Infosy KM RnR award
Award for Excellence under Technical Champ category - Infosys Tech Champ Award
Summary
Dynamic and results-oriented professional with over 13 years of specialized expertise in the Medicare and Commercial Enrollment (IFP) domains, recognized for a strategic approach to project execution and team leadership. Leveraging in-depth knowledge of Medicare Claims and Enrollment, along with a deep understanding of healthcare regulations and CMS guidelines, drive projects that prioritize compliance, accuracy, and operational efficiency.
Career progression—from Test Engineer to QA Project Manager (client specific role)—reflects a strong technical foundation and proven leadership abilities. Skilled in leading end-to-end testing and quality assurance initiatives for high-impact programs, leveraging Agile and Waterfall methodologies to ensure optimal outcomes. Adept at fostering collaboration, providing clear direction, and balancing client expectations with team dynamics to achieve project objectives. Led cross-functional teams of 20+ members across global locations, successfully guiding large-scale projects through all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Known for fostering high-performance teams, aligning team efforts with organizational goals and cultivate a collaborative environment that achieves exceptional results.
Leadership philosophy is rooted in accountability, clear communication, and a continuous improvement mindset, consistently driving successful project outcomes and strengthening client partnerships. A strong focus on fostering innovation in quality assurance and leveraging automation ensures measurable improvements across projects.
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Overview
13
years of professional experience
5
Certification
Key Areas of Expertise
- Industry Experience in Health Insurance: Over 13 years of experience in Health Insurance sectors, applying domain knowledge and technical skills to improve customer service and operational efficiencies.
- Medicare Domain Expertise: Extensive experience in Medicare Claims and Enrollment, including in-depth understanding of CMS guidelines, compliance requirements, and claims adjudication processes, which has enabled me to lead projects that align with regulatory standards and optimize operational efficiency.
- Automation & Technical Proficiency: Advanced skills in automation tools and frameworks, including Selenium, Java, REST APIs, and VB Macros, with a focus on increasing efficiency and accuracy in testing processes. Additionally, I have hands-on experience with Splunk for automation and data analysis, enhancing system monitoring and issue tracking for proactive decision-making.
- Process Optimization & Defect Management: Demonstrated expertise in Defect Management, KPI analysis, and Process Improvement, allowing me to implement data-driven strategies that reduce cycle times, minimize defects, and streamline project delivery.
- Strategic Leadership & Project Management: Proficient in creating and executing detailed test plans and strategies, with a strong track record of managing large-scale projects through all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Skilled at managing stakeholder relationships and providing regular, transparent status updates to ensure alignment with business goals.
- Cross-Functional Collaboration & Team Development: Recognized for building cohesive, motivated teams that consistently meet project deadlines and exceed quality expectations. Experienced in managing multi-disciplinary teams and aligning team efforts with organizational priorities.
Work History
Aetna/CVS Caremark
UAT Test Lead (Business)
12.2020 - Current
Job overview
- Directed estimation, planning, and execution of UAT processes across multiple, concurrent projects to meet stringent delivery timelines while ensuring alignment with business objectives
- Partnered with product, business, external vendors (Health Edge & Softheon) and technical teams to translate business objectives into actionable testing goals, fostering a clear understanding of project vision within UAT activities
- Engaged in backlog refinement sessions, assessing and prioritizing requirements in collaboration with business stakeholders to ensure alignment with strategic market demands
- Developed and implemented detailed UAT test strategies, specifying scope, timelines, and resources, ensuring consistent alignment with project timelines and quality standards
- Led development of structured test cases with clear acceptance criteria, ensuring comprehensive coverage of business requirements for high-impact testing
- Acted as primary resource for diagnosing production defects, conducting in-depth root cause analysis, and implementing targeted solutions to prevent recurrence and maintain system reliability
- Designed and implemented effective solutions based on root cause insights, minimizing production disruptions and ensuring continuity in critical business processes
- Developed and deployed API bulk requests to resolve data discrepancies in production, automating correction processes to enhance data integrity and reduce manual interventions
- Collaborated closely with external vendors, including Health Edge and Softheon, to develop optimized, scalable solutions for complex production issues
- Documented these solutions comprehensively for requirements and development teams, ensuring smooth project handoffs
- Designed and implemented multiple custom tools in production, including backend API tool for streamlined enrollment processing, bypassing integrated application
- These tools have significantly reduced manual efforts, operational costs, and provided substantial value and monetary savings for client
- Leveraged Splunk for advanced log analysis and automation, transforming raw log data into visual, interactive dashboards that provide actionable insights and support informed decision-making for business
- Developed and integrated automated solutions that improved production workflows, driving enhanced efficiency and aligning with strategic business objectives
- Provided detailed documentation for defect findings, resolution steps, and corrective actions, creating valuable knowledge base to support cross-functional teams and future issue resolution
- Identified potential UAT risks, assessed impact on project timelines, and established robust mitigation strategies to proactively address risks within project constraints
- Provided consistent, data-driven updates on UAT progress, coverage, and challenges to project stakeholders, supporting informed decision-making through dashboards and structured reporting
- Established and refined UAT processes, best practices, and QA methodologies, enhancing capacity planning, effort estimation, and metrics tracking for operational excellence
- Leveraged KPIs, metrics, and governance reports to assess UAT effectiveness and presented insights to leadership, supporting data-driven enhancements to UAT practices
- Oversaw performance and resource allocation for UAT teams, optimizing workforce ratios to ensure alignment with organizational and portfolio targets
Aetna/CVS Caremark
QA Project Manager
07.2018 - 11.2020
Job overview
- Led the estimation, planning, and execution of multiple concurrent projects, managing 28+ global and FTE QA resources across 6 PODs
- Ensured timely and high-quality delivery of all testing phases, including functional, regression, connectivity, and automation
- Directed end-to-end QA delivery across all testing types, meticulously managing project timelines and ensuring the seamless release of products through effective coordination with cross-functional teams
- Collaborated closely with product managers and technical leads to ensure a deep understanding of business requirements, aligning QA processes with project goals and ensuring the effective translation of business vision into testable requirements
- Actively participated in backlog refinement sessions, working with business teams to prioritize features based on market demands, ensuring that user stories were clearly defined and aligned with both technical and business objectives
- Led QA presentations during PI planning sessions, addressing process improvements, challenges, and progress
- Developed sprint goals and release plans for multiple projects, ensuring all testing milestones were met within defined timelines
- Formulated and executed comprehensive test strategies, ensuring extensive test coverage
- Provided regular and detailed QA status reports to project stakeholders, offering transparency into progress and any identified risks
- Spearheaded the automation and transformation initiatives within the business, driving the integration of automation across 10+ PODs to enhance efficiency, scalability, and overall testing performance
- Delivered bi-weekly and monthly reports on the status of automation and transformation initiatives, providing senior leadership with key insights into progress, challenges, and opportunities for continued optimization
- Led the implementation of BDD-based automation using Java-Selenium within the NextGen framework, ensuring comprehensive test coverage, accelerating feedback cycles, and improving software quality
- Compiled and presented detailed governance reports to leadership, tracking KPIs such as automation coverage, defect trends, and resource utilization, ensuring alignment with business objectives and project success
- Continuously monitored and evaluated global resource performance, optimizing the balance between Dev/QA teams and FTE/contractor resources to align with organizational goals and portfolio targets
Aetna Inc.
Onsite QA Analyst
01.2017 - 06.2018
Job overview
- Worked closely with clients to identify, document, and prioritize new functionalities, ensuring comprehensive testing coverage across functional, regression, and integration testing to guarantee optimal system performance
- Designed and maintained test cases and automated test scripts for in-sprint functional testing and UI validation, utilizing Selenium WebDriver, Java, and IBM RFT to streamline testing process
- Conducted detailed feasibility studies on automation of new and existing processes, including performing ROI analysis to determine most efficient automation strategies
- Developed and executed in-sprint automation test plans, providing guidance and mentorship to team for seamless execution of automated test cases, which resulted in 40% reduction in defects and faster project delivery
- Enhanced automation processes for API testing using tools like POSTMAN and REST Assured, increasing test coverage from 50% to 78% and ensuring compatibility across mobile and web applications
- Conducted impact analysis and effort estimation for new change requests, reviewing testing artifacts such as test strategies, test plans, test cases, and overseeing execution of manual and automated tests
- Actively participated in Scrum framework by facilitating sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with project goals and fostering team collaboration
- Developed and implemented standalone tool for production data masking and automated financial data testing, reducing test execution time and providing valuable analytical insights for decision-making by stakeholders
- Leveraged in-depth knowledge of mainframe testing, including expertise in JCL, COBOL, Online CICS applications, and ABEND analysis and resolution, to ensure accuracy and reliability of mainframe-based systems
- Monitored defect tracking, categorization, and resolution, ensuring that bugs were accurately logged, and replication steps were documented, which facilitated effective and timely issue resolution during delivery
Aetna Inc.
Test Analyst
01.2016 - 12.2016
Job overview
- Conducted thorough analysis of business requirements, developed comprehensive Test Strategies, Test Plans, and Test Scripts, and managed test data setup and execution
- Ensured thorough defect reporting and prepared detailed Test Results Summaries for project stakeholders
- Defined and tracked internal testing goals and milestones, ensuring timely completion of tasks and resolution of issues until closure
- Actively participated in peer and group reviews of deliverables, providing constructive feedback to ensure high-quality outputs and adherence to project requirements
- Documented key learnings from each release and maintained central knowledge repository, contributing to Knowledge Management (KM) plan and continuous improvement initiatives
- As designated DP (Defect Prevention) anchor, analyzed production defects and prepared quarterly and annual reports on defect trends, providing actionable insights to reduce future defects
- Developed and implemented action plans on release-by-release basis, aimed at preventing defects from slipping into production, improving product quality, and enhancing client satisfaction
- Led creation of tools to automate repetitive tasks, streamlining testing processes and enhancing team productivity
- Actively supported team members in implementing their automation ideas and improving overall efficiency
- Developed several automation tools using Excel Macros and Rumba scripting, significantly reducing manual effort and contributing to improved testing efficiency and process optimization
Aetna Inc.
Test Engineer
10.2011 - 12.2015
Job overview
- Conducted comprehensive functional and system testing for HMO Medicare Claims Adjudication application, ensuring high-quality and accurate performance of application in line with business requirements
- Developed and executed test scripts for structured testing and performed ad-hoc testing to identify potential issues and ensure thorough coverage of all application functionalities
- Actively identified and reported defects, collaborating with development team to ensure timely resolution and verification of fixes, ensuring minimal disruption to production environment
- Contributed to peer and group reviews of deliverables, providing valuable feedback to improve quality and accuracy of team’s work and aligning deliverables with project goals
- Documented key learnings and insights gained from each release, contributing to maintenance of central knowledge repository and ensuring that best practices were captured and shared within team
- Led Knowledge Management (KM) initiatives as KM Anchor, ensuring that project knowledge was captured, stored, and shared effectively across teams for continuous improvement
- Awarded KM RnR (Recognition and Rewards) award at Infosys level for outstanding contributions to Knowledge Management under small project category, demonstrating strong commitment to knowledge sharing and process improvement
Education
Future Institute of Engineering & ManagementKolkata, WB, India
Bachelor of Technology from Information Technology
06.2011
Skills
- Health Insurance domain
- Medicare Claim Adjudication
- Medicare and Commercial Enrollment
- Medicare Products and Payments
- Healthcare Networks and Providers
- Test case design
- Test environment setup
- Test strategy development
- Documentation proficiency
- Java
- JavaScript
- HTML
- ASPnet
- VB Macros
- VB Script
- IBM DB2
- SQL server
- Microsoft Access
- Oracle DB2
- SQL Server Integration Services
- SQL Server Reporting Services
- JIRA
- Microsoft Project Planner
- Quality Center
- HP Application Lifecycle Management (ALM)
- IBM Rational Quality Manager (RQM)
- IBM Rational Team Concert (RTC)
- Selenium WebDriver
- IBM Rational Functional Tester
- IBM Rumba Mainframe
- Agile Methodologies
- Waterfall Methodologies
- Mainframe testing
- Splunk Visualization & Automation
- Soap UI
Certification
- SAFe for Teams
- Infosys certified Scrum Master
- Salesforce Certified AI Associate
- SDET certified, Infosys internal certification
- Infosys internal certifications, technical, domain & behavioural
Timeline
UAT Test Lead (Business)
Aetna/CVS Caremark
12.2020 - Current
QA Project Manager
Aetna/CVS Caremark
07.2018 - 11.2020
Onsite QA Analyst
Aetna Inc.
01.2017 - 06.2018
Test Analyst
Aetna Inc.
01.2016 - 12.2016
Test Engineer
Aetna Inc.
10.2011 - 12.2015
Future Institute of Engineering & Management
Bachelor of Technology from Information Technology
- SAFe for Teams
- Infosys certified Scrum Master
- Salesforce Certified AI Associate
- SDET certified, Infosys internal certification
- Infosys internal certifications, technical, domain & behavioural
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