Hala Tadrous
Cypress,TX
Summary
Accomplished Assistant Store Manager with more than 16 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates. Talented in strategic and analytical approaches to solving problems, bringing in customers and accomplishing profit targets.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager Specialty Sales
Lowe's Home Improvement
2021.04 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
- Led team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
Install Sales & Appliances Department Manager
Lowe's Home Improvement
2020.02 - 2021.04
- Oversaw inventory management processes, maintaining optimal stock levels across the Cabinets, Millworks, and Appliance Departments while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of Sales Specialists and Customer Service Associates across 3 departments to consistently achieve or exceed performance targets.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Install Sales Manager
Lowes Home Improvment
2018.09 - 2020.02
- Maintained detailed records on installation projects across 8 departments including budgets, timelines, client interactions for easy reference during future engagements.
- Generated significant revenue growth by consistently meeting or exceeding sales targets while maintaining profitability margins in both interior and exterior project contracts.
- Enhanced team performance by providing ongoing training, coaching, and support to sales staff.
- Proactively resolved customer concerns or issues related to installations or products, fostering long-term loyalty and trust in the company''s brand.
Install Sales Coordinator
Lowe's Home Improvement
2008.10 - 2018.09
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue for exterior and interior project sales and installs.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined install sales processes and scheduling for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, debits, credits, and customer communications.
Education
Bachelors - Business
AUC American University
Cairo06.1993
Skills
- Store operations
- Team building expertise
- Staff Training and Development
- Decision-making capabilities
- Sales strategy development
- Customer Engagement
- Retail Operations
- Merchandising operations
- Staff Development
- Strategic selling
- Developing brand messaging
- Teamwork and Collaboration
Timeline
Assistant Store Manager Specialty Sales
Lowe's Home Improvement
2021.04 - Current
Install Sales & Appliances Department Manager
Lowe's Home Improvement
2020.02 - 2021.04
Install Sales Manager
Lowes Home Improvment
2018.09 - 2020.02
Install Sales Coordinator
Lowe's Home Improvement
2008.10 - 2018.09
Bachelors - Business
AUC American University
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