Digna Castillo
Houston,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Depot
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager
Nekter Juice Bar
08.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
Housekeeper
Red Roof Hotel
06.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Shift Leader
Panda Express Restaurant
08.2019 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Dog Daycare Attendant
Best Friends Pet Hotel
11.2019 - 02.2020
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Communicated professionally with pet owners via phone, email, and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
Education
GED -
Harris County Department of Education
Houston, TX05.2024
Skills
- Sales Trends
- Customer Order Fulfillment
- Sales Expertise
- Money Handling
- Team Leadership
- Verbal and Written Communication
- Customer Service
- Time Management
- Listening Skills
- Product and Service Sales
- Persuasive Selling
- Store Opening and Closing
Languages
English
Spanish
Timeline
Sales Associate
Home Depot
04.2022 - Current
Manager
Nekter Juice Bar
08.2021 - 02.2022
Housekeeper
Red Roof Hotel
06.2021 - 08.2021
Dog Daycare Attendant
Best Friends Pet Hotel
11.2019 - 02.2020
Shift Leader
Panda Express Restaurant
08.2019 - 06.2021
GED -
Harris County Department of Education