Digna Membreno
Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Secretary
Deals On Wheels Auto Body Shop
02.2020 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided outstanding customer service.
- Met customer service objectives by providing superior customer service to Spanish speaking customers.
- Answered multi-line phone system and enthusiastically greeted callers.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
- Negotiated favorable settlements for clients involved in claims disputes, protecting their interests while minimizing financial losses.
- Generated quotes and proposals for clients to match individual needs.
Manager on Duty
Alma Employment Agency
09.2010 - 03.2019
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Holy Spirit High School
Honduras06.2007
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- File Management
- Document Preparation
- Microsoft Office
- Fast Learner
- Clear Communication
- Documentation and Recordkeeping
- Customer relations and communications
- High Volume Phone Inquiries
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Secretary
Deals On Wheels Auto Body Shop
02.2020 - 05.2023
Manager on Duty
Alma Employment Agency
09.2010 - 03.2019
High School Diploma -
Holy Spirit High School
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