Digna Perez
Summary
Dynamic Administrative Assistant with 15 years of diverse experience in medical, corporate, airline, film, and financial industries. Established expertise in scheduling, records management, and clerical support, optimizing daily operational efficiency. Valued for reliability, precision, and bilingual communication capabilities in English and Spanish. Dedicated to delivering superior administrative assistance while maintaining a high standard of professionalism.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Real Estate Realtor - Freelance
Florida Capital Realty
Remote/In-Person, FL
08.2016 - Current
- Facilitated real estate transactions, including lease agreements and purchase contracts.
- Guided clients on market trends and financial considerations, achieving successful outcomes.
- Ensured compliance and maintained accurate, confidential records throughout all processes.
Production Manager - Freelance
Global Lapse Media Inc.
Remote, CA
01.2010 - 11.2024
- Oversaw payroll and bookkeeping for multiple departments, ensuring compliance and accuracy.
- Streamlined invoice management and coordinated payroll adjustments, improving workflow efficiency.
- Maintained confidential financial records and supported editing sessions, email, and phone management.
Frontline Sales Agent - Elite Performer
American Airlines
Remote, FL
01.2014 - 05.2022
- Assisted clients with reservations and travel inquiries, achieving 98% customer satisfaction.
- Managed partner transfers and premium seat upgrades, driving revenue growth.
- Demonstrated strong problem-solving skills in high-pressure scenarios, ensuring seamless service.
Administrative Assistant
Brigham & Women's Hospital
Boston, MA
12.2004 - 12.2009
- Scheduled patient appointments and verified insurance, ensuring accuracy and HIPAA compliance.
- Audited, updated, and created medical records to enhance documentation efficiency.
- Delivered outstanding support to staff and patients, optimizing daily operations and service quality.
Customer Service Rep. & ATM Custodian
Bank of America
Boston, MA
01.2000 - 11.2004
- Processed financial transactions with 100% compliance to federal banking regulations.
- Reconciled ATMs and identified fraudulent transactions, minimizing financial risks.
- Provided payroll services, issuing checks and managing direct deposits with precision.
Education
Sales Associate - Division of Real Estate
Florida Dept of Business & Professional Regulation
Miami, FL08-2016
Real Estate Associate Pre-License Course - Real Estate School
Gold Coast Schools
Miami, FL04-2016
High School Diploma -
Boston High School
Boston, MA05-1998
Skills
- Bilingual: English and Spanish
- Customer Service Excellence
- Administrative Operations
- Compliance & Accuracy
- Inbound and outbound calling
- Organization and Recordkeeping
- Financial and Operations Management
- Insurance verification
- HIPAA and Regulatory compliance
- Time management and Problem solving
- Workflow optimization
- Quality assurance
- Good Telephone Etiquette
- Calm under pressure
- Team Collaboration
- Software Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Epic, QuickBooks, SAP, Sabre, ADP, etc
Certification
- Real Estate License, SL3364545
- Real Estate CE (Ethics & Core Law)
- Real Estate SPE (Sales Post License)
Timeline
Real Estate Realtor - Freelance
Florida Capital Realty
08.2016 - Current
Frontline Sales Agent - Elite Performer
American Airlines
01.2014 - 05.2022
Production Manager - Freelance
Global Lapse Media Inc.
01.2010 - 11.2024
Administrative Assistant
Brigham & Women's Hospital
12.2004 - 12.2009
Customer Service Rep. & ATM Custodian
Bank of America
01.2000 - 11.2004
Sales Associate - Division of Real Estate
Florida Dept of Business & Professional Regulation
Real Estate Associate Pre-License Course - Real Estate School
Gold Coast Schools
High School Diploma -
Boston High School
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