Digna Silva
Houston,TX
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Adriatic Cafe Italian Grill to enhance guest satisfaction and foster repeat business. My expertise in dining area maintenance and effective customer upselling significantly contributed to the establishment's success, showcasing my ability to meet and exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender
Adriatic Cafe Italian Grill
Houston, TX
11.2017 - 12.2024
- Maintained high standards of customer satisfaction through multitasking and efficient service delivery.
- Trained new employees to perform duties.
- Executed beverage creation alongside efficient table-side service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
willies grill and icehouse
Houston, Texas
08.2015 - 11.2017
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Houston08-2027
High School Diploma -
Houston Community College
Houston, TXSkills
- Dining area maintenance
- Strong multitasking
- Cleanliness
- Effective customer upselling
- Basic math
- Special event coordination
- Accurate money handling
- Time management
- Excellent customer service skills
Languages
Spanish
Native/ Bilingual
Timeline
Waitress/Bartender
Adriatic Cafe Italian Grill
11.2017 - 12.2024
Server
willies grill and icehouse
08.2015 - 11.2017
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Houston Community College
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