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Provides seamless customer service to providers and patients. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven. Versatile and committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Skillful in researching and resolving billing discrepancies and claims. Disciplined and energetic professional well-versed in claim appeal processing, clinical relations and medical/dental billing. Knowledgeable Provider Relations Representative offering years of experience in field. Successfully optimizes services, resolves billing inquiries and reviews data quality. Seasoned Provider Relations Representative possessing in-depth knowledge of various insurance plans and policies. Expertise in handling high volume of calls, efficiently resolving disputes and identifying ways to improve processes. Communicative and detail-oriented individual with excellent interpersonal abilities. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Healthcare leader with escalating responsibility, leveraging vast expertise in pediatric physician relations, regional market dynamics, and access enhancement. Demonstrates proficiency in cultivating enduring relationships with independent providers, implementing physician engagement strategies at grassroots levels, analyzing referral and utilization metrics, and collaborating with service line and hospital leadership to propel system objectives. Acknowledged for harmonizing clinical acumen with operational and strategic ambitions to fortify pediatric access, referral coordination, and provider assurance across varied regional markets.

Results-driven Provider Relations Manager skilled in relationship building, problem resolution, and training facilitation. Proven ability to enhance provider engagement and service delivery.

High performing Senior Manager with experience in creating and optimizing organization processes, performance metrics and infrastructure to maximize business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident team leader that excels in mediating among departments and maintaining productive relationships with staff, peers, clients and management. Seeking a full time position that offers professional challenges and be part of an energetic team.

Digna Silva

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Health System Relations

VIP Scheduler

Medical Assistant

Receptionist

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High School Diploma

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Health System Relations

VIP Scheduler

Medical Assistant

Receptionist

University of Houston Downtown

YES Prep North Central

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