Dignatie Zavala
Pomona,CA
Summary
I am confident and reliable individual offering excellent communication and customer service skills, bilingual Spanish. Positive and upbeat Host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring in a couple month experience to a rewarding to new position.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Sunshine Home Health Care
Long Beach, CA
12.2023 - Current
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Host
Red Robin
Chino Hills, CA
08.2023 - 11.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Office Assistant
Sunshine Home Health Services Inc.
04.2021 - 01.2022
- Patient customer service
- Checked insurance verification
- Handled incoming/outgoing telephone calls with an overall customer service satisfaction
- Greeted individuals, signed them in and directed to their destination
- Performed administrative and clerical tasks.
Babysitter
Denia Garcia
- 01.2021
- Responsible for summer activities
- Monitored indoor/outdoor playtime with high attention to detail to ensure safety
- Meal and snack preparation.
Education
Nursing
Pacific College
Ontario, CA04-2026
GED -
East Los Angeles Skills Center (High School)
06.2023
Skills
- Claims Processing
- Intake Assessment
- Time management
- Leadership
- Problem solving
- Customer Service
- Takeout order processing
- Front of House Organization
- Office Management
- Scheduling
References
- Wendy Flores, (562) 532 - 9333, Manager liaison for Sunshine HHS
- Denia Garcia, (323) 770 – 9871
Timeline
Intake Specialist
Sunshine Home Health Care
12.2023 - Current
Host
Red Robin
08.2023 - 11.2023
Office Assistant
Sunshine Home Health Services Inc.
04.2021 - 01.2022
Babysitter
Denia Garcia
- 01.2021
Nursing
Pacific College
GED -
East Los Angeles Skills Center (High School)
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