Digno Frances
Sacramento,CA
Summary
Proven Quality Assurance Technician with a track record of enhancing product quality at Dr. Pepper Snapple Group through meticulous calibration and laboratory equipment maintenance. Adept at leading teams to exceed compliance standards, demonstrated by receiving company awards for collaboration and results-oriented focus. Brings together analytical prowess and strong communication skills to drive continuous improvement.
Overview
19
19
years of professional experience
Work History
Quality Assurance Technician
Nor-Cal/Manna Beverage Company
West Sacramento, CA
03.2016 - 02.2025
- Established and executed good laboratory practices and standard operating procedures
- Verified that samples were within specifications and documented product test results
- Calibrated and operated laboratory equipment
- Assisted with training other Quality Assurance Technicians
Quality Assurance Technician
Dr. Pepper Snapple Group
06.2015 - 02.2016
- Performed quantitative and qualitative testing of products to ensure compliance with internal and regulatory standards
- Maintained, repaired, and calibrated laboratory instruments/equipment as scheduled or as needed
- Entered data in information management systems for reporting, approval, and authorization of Quality Control and microbiology testing status and results
- Prepared and executed changes on production lines, as a result of sample collections and inspections
Laboratory Associate/QC/QA
Kikkoman
01.2007 - 05.2015
- Tested materials and products, throughout various stages of production, per company and industry standard operating procedures
- Scheduled and coordinated testing, evaluation, peer review, and reporting of test results
- Conducted environmental audits of processing areas
- Performed and supported investigations for customer complaints and internal out-of-specification results
- Documented reviews and revisions for internal lab methods
- Validated and implemented new laboratory methods and method transfers
- Served as a member of Kikkoman Safety Team and assisted with internal safety training
Quality System Laboratory Technician II
ALZA/GPSG/Kelly Services
02.2006 - 01.2007
- Coordinated, retrieved, and prepared samples across various departments and external lab groups
- Logged, maintained inventory, and ran reports of samples using information management systems, including: LIMS, MFG/Pro, LabTrack, and Automagic LAWS
- Prepared samples in accordance with company methods in accordance with Current Good Manufacturing Processes
- Received company awards for Customer Focus, Collaboration/Teamwork and Result Oriented Focus
Education
Associate of Science - Chemistry
California State University, Sacramento
Sacramento, CA02.2025
Skills
- Innate Leadership
- Organized
- Strong Communicator
- Problem Solver
- Collaborative
- Team Player
- Analytical
- Detail Oriented
- Hard Worker
- Leadership
- Problem solving
- Planning
- Dependable
- Calibration
- Lab equipment maintenance
- Samples comparison
- Documentation skills
- Manual testing
- Usability testing
- Technical troubleshooting
- Equipment calibration
Core Competencies
Motivates groups of people to act towards achieving a common goal., Ability to convey or exchange information, news, or ideas, with others in an effective way., Ability to de-escalate situations, and find positive solutions in staff to staff and staff to client disagreements., Unique ability to take charge on projects and tasks while making sure it is done effectively and in a timely manner., Works well with making sure my professional and personal surroundings are organized, to ensure efficiency., Respects and meets deadlines. Open to adjusting schedule for the benefit of the company.
Timeline
Quality Assurance Technician
Nor-Cal/Manna Beverage Company
03.2016 - 02.2025
Quality Assurance Technician
Dr. Pepper Snapple Group
06.2015 - 02.2016
Laboratory Associate/QC/QA
Kikkoman
01.2007 - 05.2015
Quality System Laboratory Technician II
ALZA/GPSG/Kelly Services
02.2006 - 01.2007
Associate of Science - Chemistry
California State University, Sacramento
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