Digvijay Singh Pangti

10+ Years of experience in leading Technology and E-commerce Companies. International Work Experience in Asia, MENA, EMEA and America Regions primarily across Analytics, Contact Center Forecasting, Capacity and Headcount Planning, WFM, Insights, Pricing and Team Management.

Just Do It Award Winner, 2018 Amazon, Won the most prestigious award in Amazon for first time ever identifying bad actor behavior for contact overuse case at scale in India store and setting up a mechanism to block contacts from these sellers. This intervention lead to potentially saving xMM $ contacts from blocking these bad actors and helped meet Service Level goals during peak.