Dihan Aboosally
TX
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
Generic Drugs
01.2022 - Current
- Responsible for managing, planning, organizing, and directing multiple programs within McKesson’s Retail Strategic Accounts to drive operational efficiencies and increase margins on generic drugs and programs
- Led program to reduce unearned rebate payments to customers, resulting in a decrease in waived rebates for non-compliant pharmacies
- Leveraged data analytics to identify opportunities for pricing promotions to increase sales on underperforming generic drugs within McKesson’s Retail Strategic Accounts
- Identified opportunities for pricing promotions to increase sales on underperforming generic drugs within McKesson’s Retail Strategic Account segments
- Developed and implemented guidelines for rebate eligibility in collaboration with sales, finance, and programs teams to balance the priorities of competing stakeholders
- Identified dual sourcing and slotting opportunities to bring higher margin drugs into the generics catalog, resulting in incremental margins of over $100k/month
- Mitigate generic pricing deflation by managing contract leads to ensure items with maximum buy-side margin are available as primary offerings.
Project Manager
CALIBER HOME LOANS
01.2021 - 01.2022
- Transformed raw and complex data into insights that drive business value for the learning and development team via advanced analytics, increasing customer engagement
- Led the development of training systems to address all reporting and analytical needs across the learning and development group, reducing the time to compile and present data
- Build out data and reporting infrastructure from the ground up using Tableau/SQL to provide real-time insights for Compliance and Business KPIs to the LOB
- Managed multiple process improvement/enhancement projects to automate manual processes and identified gaps in numerous learning systems
- Translate business processes and requirements into technological solutions
- Manage highly complex analytical projects with a quick turnaround under tight deadlines
- Collaborate with product managers to troubleshoot data errors and identify cost-reduction opportunities.
Business Systems Project Manager
01.2018 - 01.2021
- Managed the "User Acceptance Testing" team for several software enhancements projects in the ScriptMed Cloud platform to transition from legacy systems to a newer millennial and Cloud-based system with the state-of-the-art latest features, ensuring a smooth transition and zero downtime
- Prepared, designed, and reviewed test cases and tested requirements to show system functionality, ensuring accuracy in system functional, regression, & usability testing
- Prepared BRDs for stakeholders to showcase project deliverables & solutions
- Consulted & elicited requirements for the Software while directly engaging the client
- Conducted daily brainstorming sessions with the DEV/UI/client teams to provide better solutions, overcome challenging system requirements, and offer solutions.
Software Trainer
01.2017 - 01.2018
- Worked with business partners to direct and develop training efforts for ScriptMed to deliver solutions that would satisfy the functional and time requirements of the business, reducing training time by three days
- Developed, scheduled, & delivered training for administration, middle management, & new hires across multiple sites in the United States to transfer software navigation knowledge using ScriptMed
- Implemented learning strategies for effective training delivery that targeted identifying process gaps, increased efficiency, and reduced call time by 4 minutes.
Trainer
SIMPLE MOVING LABOR
01.2015 - 01.2018
- Operations Management
- Managed performance improvement training to align with the company goals & sales targets with the operations team while managing various special projects
- Conducted training needs analysis, developed training programs and initiated & overseeing training systems and phone systems consistent with best instructional design practices
- Trained new hires to become familiar with navigation in the Software that helped them perform job duties and maximize productivity.
Assistant Facilities Manager
JARIR BOOKSTORE
01.2012 - 01.2014
- Led a team of 43 members to deliver critical business plan initiatives within Jarir Bookstore in Saudi Arabia& GCC countries, leading to solid growth in sales and improving customer satisfaction
- Directly managed architects, engineers, technicians, utility staff, & construction staff & acted as liaison to scope out requirements with budgets of $2.4 MM projects, including ground-up construction nationally & internationally & delivered insights to cross-functional teams
- Implemented several business strategies for preventative maintenance and asset management programs that ensured maximum utilization of assets & equipment, assuring reliability in performance
- Managed refurbishments and renovations in Head Office and other branches in Saudi Arabia while operating budgets for material ordering and construction and ensuring complex projects ran smoothly
- Managed & developed facilities maintenance programs across multiple sites & ensured timely execution & implementation of these projects
- Managed a series of highly complex "Information Technology" hardware projects, including Server relocation, rewiring of peripherals, & maintenance of the devices with minimal impact on operations.
Business Development Manager
ARAB NATIONAL BANK
01.2010 - 01.2011
- Development
- Developed & improved transactional revenues for the company by 28%
- Implemented strategies to pursue growth & increase brand awareness via multiple marketing campaigns with a budget of SAR 500,000
- Managed a team of 9 members to achieve the business's marketing objectives and improve brand recognition, brand awareness, & brand loyalty.
Education
Master of Business Administration - Business Analytics & Management Information Systems
UNIVERSITY OF NEW HAMPSHIRE (UNH)
DURHAM, NEW HAMPSHIREBachelor of Arts - Business Administration, Strategic Management
UNIVERSITY OF HERTFORDSHIRE (UH)
Skills
- Technology
- Multi-Operations Management
- Troubleshooting
- Team Leadership
- Employee Coaching and Mentoring
- Managing Operations and Efficiency
- Collaborate Cross-Functionally
- Profit Optimization
- Business Systems
- Business Continuity
- Program Development and Management
- Policy and Procedure Improvement
- Organizational Performance
- Requirements Writing and Documentation
- Negotiation and Conflict Resolution
- Financial Analysis
- Process Improvement
- Performance Monitoring
- Training and Development
- Supply Chain Distribution
- Research Information Sourcing
- Strategic Planning
- Project Management
Certification
Project Management Agile/Waterfall Data Management Vendor Management Team Building Team Leadership
Business Intelligence Business Process Risk Management Conflict Management Tech Savvy
Timeline
Program Manager
Generic Drugs
01.2022 - Current
Project Manager
CALIBER HOME LOANS
01.2021 - 01.2022
Business Systems Project Manager
01.2018 - 01.2021
Software Trainer
01.2017 - 01.2018
Trainer
SIMPLE MOVING LABOR
01.2015 - 01.2018
Assistant Facilities Manager
JARIR BOOKSTORE
01.2012 - 01.2014
Business Development Manager
ARAB NATIONAL BANK
01.2010 - 01.2011
Master of Business Administration - Business Analytics & Management Information Systems
UNIVERSITY OF NEW HAMPSHIRE (UNH)
Bachelor of Arts - Business Administration, Strategic Management
UNIVERSITY OF HERTFORDSHIRE (UH)