Dihanibel Terrero

Track Group Monitoring Center

- Inbound and outbound bilingual calls for Monitored Individuals, officers and agencies.

-Complete all calls tasks following all procedures accurately and promptly as required.

- Accurately document and summarize call content accurately for record-keeping purposes.

- Follow all required scripts, protocols, and procedures to maintain consistency and compliance.

- Provide knowledge base and training resources to provide accurate responses to customer inquiries.

- Appropriately escalate customer issues to the managerial team when necessary.

- Adhere to all attendance and work schedule requirements to ensure coverage during operational hours.

- Maintain strict confidentiality regarding customer information and sensitive data.

- Outbound and inbound call services to document and transcribe from Spanish to English and vice versa .

- Insurance sealer: Home, Automobile, Commercial, Personal, etc.

- Bilingual Interpreter: multiple lines phone operator, interpreter for managers and clients.

- Accounting and Billing assistance: process payments over the phone and personal. Check, cards, checking accounts and cash.

- Inbound and outbound calls (English and Spanish)

- Data Entry.

- Scan, Fax, Mail and Email documents to the customers.

Blue Cross Blue Shield Health Insurance

-Data Entry

- Phone Operator.

- Schedule Activities and/or meetings.

- Interaction with vendors & clients (English and Spanish).

- Bilingual translator for clients and managers.

- Handle general administrative tasks like emailing, faxing written correspondence, distributing parcels, mail and updated calendars.

- Handle payments and update policies details for the members.

- Phone translator and document information between members and different departments.