Deisy Beltran
Gardena,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease homelessness and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TLS Program Manager
The People Concern
01.2018 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Devised creative solutions to critical client needs.
- Facilitate team building huddles and conduct one-on-one training to educate team members.
- Collaborate with leadership to set priorities based on business needs, resource capacity and risk exposure.
- oversee quality assurance of caseloads
Housing Stabilizer
The People Concern
01.2020 - 01.2021
- Scheduled and guided resident briefings to communicate admissions and moving details.
- Provided counseling to educate clients on leasing process.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Spearheaded interviews with residents to determine rent increases, changes and credits.
- Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
- Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
- Conducted home and site visits to initiate requests for reasonable accommodations.
- Fostered communication with stakeholders to explain program guidelines and provide client status updates.
- Entered move-ins, changes and port-ins in HIMIS system for accurate recordkeeping.
- Assisted applicants in filling out housing applications.
- Helped clients find permanent housing.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Sought out affordable housing options and residences for people in need.
- Maintained database of housing resources, landlords and management companies.
- Oversaw housing plans for 20 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Tracked and monitored rental payments for 20 clients using Excel.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, by providing direct, hands-on support services.
Education
Bachelor of Science - Criminal Justice
Westwood College
Los Angeles, CA08.2008
Skills
- Engineering Principles
- Budget Coordination
- Accounting Techniques
- Bilingual English and Spanish
- Train Employees
- Customer Service
- Critical Thinking
- Team Leadership
- Policy and Procedure Improvement
- Time Management
Certification
DV certified counselor
Mental Health certified
CPR Certified
The People Concern University certified
People Leader Certified
Languages
Spanish
Professional Working
Timeline
Housing Stabilizer
The People Concern
01.2020 - 01.2021
TLS Program Manager
The People Concern
01.2018 - Current
Bachelor of Science - Criminal Justice
Westwood College