Dijana Poslanovic
Huntley,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Marketing Intern
Chicago
11.2022 - Current
Dispatcher
Riri Express
East Dundee IL
01.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
Sales Representative
AT&T
Crystal Lake
01.2022 - 10.2022
Waitress/Hostess/Bartender
Wild Crab Boil
Spring Grove, IL
03.2021 - 05.2022
- Serve and seat customers
- Take orders
Sandwich Artist
Subway
Wauconda, IL
03.2018 - 11.2019
- Open and closing duties
- Handling customer concerns
Education
Monarch in Homeschool Highschool/GED -
Mchenry county
01.2019
Skills
- Management
- Food preparations
- Cash handling
- Cleaning food safety
- POS
- Food Preparation
- Food Handling
- Kitchen Experience
- Upselling
- Retail Sales
- Food Service
- Serving Experience
- Cashiering
- Cooking
- Host/Hostess
- Store management
- Customer service
- Retail sales
- Sales
- Cash register
- Food handling
- Serving
- Shift management
- Team management
- Restaurant management
- Restaurant experience
- Leadership
- Front desk
- Direct sales
- Communication skills
- Computer skills
- Basic math
- Retail math
- English
- Aloha POS
- Host/hostess experience
- Organizational skills
- Social Media Marketing
- Social Media Strategy
- Social Media Posting
- Brand Awareness
- Dispatch Communications
- Dispatch procedures
- Dispatch Coordination
Certification
- Food Handler Certification
- Driver's License
Timeline
Dispatcher
Riri Express
01.2023 - 06.2024
Social Media Marketing Intern
11.2022 - Current
Sales Representative
AT&T
01.2022 - 10.2022
Waitress/Hostess/Bartender
Wild Crab Boil
03.2021 - 05.2022
Sandwich Artist
Subway
03.2018 - 11.2019
Monarch in Homeschool Highschool/GED -
Mchenry county