Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Dijjonae Acker

Jacksonville,FL

Summary

Hardworking Patient Care Coordinator bringing 5+ years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.

Overview

6
6
years of professional experience

Work History

Authorization Rep./Patient Care Advocate

Alorica/Express Scripts
06.2022 - Current
  • Take inbound calls , View claim history, Follow Hippa Guidelines
  • Provide prior auth stats, complete Prior authorizations ,Verify benefit coverage info , provide copay amounts, maintain 100% quality score, input data , assist with schedule specialty medications, data entry.
  • Connected patients with available community and charitable resources.
  • Completed documentation of care, hospital actions, and patient activities.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.

Customer Service Rep

Hgs/ Aetna
08.2021 - 06.2022
  • Inbound/Outbound calls, effective listening, Assists with claims,Break down benefits of insurance plan,Empathize with members
  • Reach out to Doctors offices,Resolve customers issues,Access multiple database, Critical thinking and research,Adhere to company policy and average handle time.
  • Answered and managed over 50 customer calls per day promptly to avoid on-hold wait times.

Customer Service Rep

Conduit Global/ Verizon Wireless
05.2020 - 08.2021
  • Inbound/Outbound calls, performed troubleshooting devices,Activate devices
  • Investigate accounts,Provide detailed information, deescalate calls,Accept payments,Sales , Problem Solve, Meet company standards/ Company goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled increased customer inquiries and suggestions courteously and professionally.

Customer Specialist

Concentrix/Humana
04.2017 - 05.2020
  • Inbound/Outbound call center , Provide members with information on pharmacy home delivery for prescription savings on copays
  • Refill medications and provide information on stages of their plan, Build rapport,Meet daily goal requirements.
  • Requested escalation for unresolved issues.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

High School Diploma -

Asa Philip Randolph
Jacksonville, FL
06.2013

Skills

  • World-Class Customer Service
  • Patient Care
  • Effective Communication
  • Multitasking
  • Computer Skills
  • MS Word, Excel, Outlook, Microsoft
  • Office, with proficiencies in
  • Multiple internet databases
  • Problem Solving
  • Critical Thinking
  • Hippa Awareness
  • Active listening
  • Team Player
  • Leadership
  • Customer Satisfaction

Accomplishments

  • Recognized as a consistently helpful and supportive professional by patients and staff alike.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.

Additional Information

  • AWARDS , Perfect Attendance Award 2022-2023

Timeline

Authorization Rep./Patient Care Advocate

Alorica/Express Scripts
06.2022 - Current

Customer Service Rep

Hgs/ Aetna
08.2021 - 06.2022

Customer Service Rep

Conduit Global/ Verizon Wireless
05.2020 - 08.2021

Customer Specialist

Concentrix/Humana
04.2017 - 05.2020

High School Diploma -

Asa Philip Randolph

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Dijjonae Acker