Dijon Alston
Tooele,UT
Summary
Dynamic IT professional with extensive experience at BAE Systems, excelling in system administration and technical support. Proven track record of deploying over 1,000 systems and enhancing cybersecurity practices. Strong leadership and problem-solving skills, consistently exceeding SLA response times while fostering positive user experiences across diverse environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Help Desk / System Administrator
BAE Systems
01.2023 - Current
- Lead for CST (Customer Support Team) for over a year, deploying over 1,000 NIPR and SIPR systems in a single building within 7 months.
- Simultaneously operated and managed both JIRA and ServiceNow ticketing systems to support internal users and track issue resolution.
- Resolved technical issues for a user base of over 5,000, consistently meeting or exceeding SLA response times.
- Conducted system audits and implemented cybersecurity controls to enhance overall system integrity.
- Received commendation from a government counterpart for successful early deployment during an unplanned facility move.
- Coordinated and executed system upgrades with cross-functional teams, minimizing disruption to daily operations.
- Ensured all support practices adhered to US Air Force security and compliance guidelines.
IT Field Service Technician
SkyWest Airlines
01.2021 - 01.2023
- Delivered on-site technical support across multiple airport locations, ensuring continuity of IT services.
- Installed and maintained systems, networks, and peripherals with a focus on performance and security.
- Conducted proactive system upgrades and resolved vulnerabilities, improving uptime and performance.
- Assisted with IT project implementation including disaster recovery, backups, and infrastructure upgrades.
IT Service Desk Agent
TEKsystems
01.2020 - 01.2021
- Delivered responsive and professional Tier 1 support for software, hardware, and connectivity issues across a large user base.
- Communicated directly with end users to resolve issues efficiently, fostering positive user experiences.
- Documented troubleshooting processes and maintained thorough records to support knowledge sharing and consistent service delivery.
- Actively collaborated with other IT teams to ensure seamless escalations and resolutions for complex incidents.
- Maintained detailed incident tracking and provided end-to-end ticket lifecycle support.
Apprentice Lineman
Main Electric
01.2019 - 01.2020
- Assisted with electrical installations and repairs while learning industry safety protocols and tools.
Non-Commissioned Officer
United States Army - Artillery Division
01.2012 - 01.2019
- Led and supervised a team of over 10 soldiers in artillery operations, demonstrating leadership in demanding field environments.
- Executed field artillery operations and supported mission readiness across diverse environments.
- Occasionally handled and encrypted radios to support communication efforts during missions.
- Assisted in maintaining radio equipment to ensure functionality during deployments.
Education
Bachelor of Science - Information Technology
Colorado Technical University
08-2026
Information Technology Certificate -
Tooele Technical College
06-2023
Skills
- System administration
- ServiceNow and JIRA management
- Windows Server and Active Directory
- Secure communications
- Technical support and help desk
- Network configuration and troubleshooting
- Software deployment
- Cybersecurity practices
Certification
- CompTIA Security+ (Issued 05/2023)
- CompTIA A+ (Issued 05/2023)
Clearance
U.S. Government Security Clearance (Active - details available upon request)
Timeline
Lead Help Desk / System Administrator
BAE Systems
01.2023 - Current
IT Field Service Technician
SkyWest Airlines
01.2021 - 01.2023
IT Service Desk Agent
TEKsystems
01.2020 - 01.2021
Apprentice Lineman
Main Electric
01.2019 - 01.2020
Non-Commissioned Officer
United States Army - Artillery Division
01.2012 - 01.2019
Bachelor of Science - Information Technology
Colorado Technical University
Information Technology Certificate -
Tooele Technical College