Dijon Dunson
Nottingham,MD
Summary
Analytical, energetic, and self-motivated professional seeking a career that offers opportunities for advancement. With over 10 years of distinguished performance in providing account resolution, career guidance, and training services in both private and government sectors, this accomplished and effective customer service and workforce development professional has proven their expertise. Highly driven to further enhance expertise in customer service by supporting and promoting the organizational mission and vision. Strong portfolio of skills and capabilities include: [list specific skills and capabilities here].
Overview
13
13
years of professional experience
Work History
Secretary
Saint Joseph Hospital
11.2021 - 09.2024
- Received inbound calls, emails, and faxes from patients and physicians requesting appointments
- Coordinated complex appointment schedules and maintained patient insurance pre-registration
- Provided patients with information on physicians, and directions to locations
- Interviewed callers to obtain a full understanding of what information is needed
- Maintained confidential medical information, abiding by all HIPAA rules and procedures
- Provided written correspondence to upper management detailing patient health records
Manufacturing Associate
Emergent Bio-Solution
04.2018 - 10.2021
- Assembled new and raw materials into the manufacturing facility
- Organized supplies and any raw material inventory
- Inspect and review the quality of production
- Supervised procedures to ensure that they meet production requirements
Clerical Assistant
Records and Registration
08.2015 - 03.2018
- Executed a selection of clerical and organizational assistance, including registering data into databases, checking, sorting paperwork
- Filing students records and transcripts, as well as other common office work
- Assist students with schedules or register for classes
- Answered a multi-telephone line to assure students of any questions and concerns
Secretary
Union Memorial Hospital
07.2011 - 06.2014
- Update and maintain business reports, letters, mailing labels and other computer software applications in an efficient and timely manner
- Create, modify, and itemize price analysis in Microsoft Excel Spreadsheets
- Successfully manage calendar, MS Teams, and Skype in order to effectively manage, prioritize and complete daily assignments and duties
- Received inbound calls, emails, and faxes from patients and physicians requesting appointments
Education
Associates of Art - General Studies
Baltimore City Community College
05.2023
Laboratory Technician Certification - undefined
Bio Technical Institute of Maryland
11.2019
Diploma - Business and Law
Reginald F. Lewis High School
06.2009
Skills
- Excellent oral and written communication
- Problem Resolution
- Organizational Planning
- Research Support
- Correspondence, Handling Data
- Confidentiality
- Files Management HIPPA compliance/ People orientation
- Microsoft Office Suit
- Clinical Research
- Quality Laboratory Experience
- CGMP
Timeline
Secretary
Saint Joseph Hospital
11.2021 - 09.2024
Manufacturing Associate
Emergent Bio-Solution
04.2018 - 10.2021
Clerical Assistant
Records and Registration
08.2015 - 03.2018
Secretary
Union Memorial Hospital
07.2011 - 06.2014
Associates of Art - General Studies
Baltimore City Community College
Laboratory Technician Certification - undefined
Bio Technical Institute of Maryland
Diploma - Business and Law
Reginald F. Lewis High School
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