Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Dijonae Atkinson

Plano,TX

Summary

Customer-oriented General Manager with 6+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

6
6
years of professional experience

Work History

General Manager

Shake Shack
Atlanta, GA
05.2019 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Managed budget implementations, employee evaluations and contract details.
  • Mentored and motivated team members to achieve challenging business goals.

New Store Opener

Shake Shack
Plano, TX
04.2017 - 04.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Assistant Manager

Pollo Tropical
Frisco, TX
12.2015 - 03.2017
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Created employee schedules to align coverage with forecasted demands.

Education

Associate of Science - Biology

University of North Texas
Denton, TX
12.2023

Skills

  • Recruitment and Hiring
  • Team Leadership
  • Administrative Management
  • Finance and Accounting Oversight
  • Employee Motivation
  • Goal Setting
  • Multitasking and Prioritization
  • Desktops, Laptops and Mobile Devices

Timeline

General Manager

Shake Shack
05.2019 - Current

New Store Opener

Shake Shack
04.2017 - 04.2019

Assistant Manager

Pollo Tropical
12.2015 - 03.2017

Associate of Science - Biology

University of North Texas

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Dijonae Atkinson