Dijonna Slaughter
Troy
Summary
Organized in bringing strength in handling work independently and solving routine problems without oversight. Offers experience in working with people and ability to quickly learn new processes. Hardworking and reliable focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
11.2022 - 12.2025
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Managed complex issues by collaborating with technical teams to provide solutions.
- Developed process improvements that enhanced response times and customer satisfaction.
- Analyzed feedback to identify trends, implementing changes to improve service quality.
- Led initiatives to streamline communication between departments, enhancing customer experience.
- Evaluated performance metrics to drive strategic decisions for team development and training programs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
CHILD & YOUTH PROGRAM ASSISTANT
Maxwell Air Force Base
07.2016 - 07.2022
- Determined team targets and implemented plans to achieve goals at Child, Youth, & Infant Level.
- Works with Staff Members with through routine operations and unexpected challenges with strong decision-making skills and expert knowledge.
- Make Lesson Plans consistently by working hard and with strong attention to detail that aids in helping each child in our program.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
CASHIER
Maxwell Air Force Base Golf Course
08.2017 - 07.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Solved complaints by customers and issued credits for returned merchandise.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Gained recognition for providing efficient service and a high degree of accuracy.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Engaged customers and built connections using a positive, upbeat attitude.
- Assisted cashiers in balancing cash tills at close of shift.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Stayed on top of policy changes and promotions to better serve customers with current information.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Cultivated pleasant and cooperative work environment for cashiers.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Education
HIGH SCHOOL DIPLOMA - undefined
Goshen High School
Goshen, AL05.2016
Skills
- Write programs
- Program tracking
- Program support
- Child endangerment reporting
- Manage programs
- Child safety
- Educational program development
- Observe children
- Child development support
- Children's' literature
- Develop hygiene programs
- Youth development
- Childhood development
- Early childhood development
- Program reporting
- Safety program enforcement
- Fitness program development
- Emergency first aid
- Evaluate participants
- Program evaluation
- Child nutrition
- Balance program schedule
- Program planning
Timeline
Customer Service Representative
Foundever
11.2022 - 12.2025
CASHIER
Maxwell Air Force Base Golf Course
08.2017 - 07.2019
CHILD & YOUTH PROGRAM ASSISTANT
Maxwell Air Force Base
07.2016 - 07.2022
HIGH SCHOOL DIPLOMA - undefined
Goshen High School