Dijunea Colbert
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also offer the ability for me to display my team player attitude with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Collateral
Operations Specialists, United Shore Mortgage
03.2020 - 11.2020
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Supervisor
Panera Bread
03.2015 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Demonstrates superb multitasking skills, team work skills and customer satisfaction.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier/Customer Service
BJ's Wholesale Club
10.2019 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Line Assembly Worker
FIAT CHRYSLER AUTOMOBILES FCA
12.2017 - 06.2019
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Sales/Deli Associate
MACY'S DEPARTMENT STORE
11.2010 - 10.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Office Assistant
Sanford Brown College
11.2011 - 08.2012
- Served as a work study liaison within the Registrar's office, Financial Aid, Book Store, and Career Servicesdepartments by demonstrating multifaceted administrative support in operating the college and courteously assistswalk-in students and customers
- Demonstrated a good working relationship with diverse clientele including students,faculty, staff, and college leaders
- Achievements include becoming proficient in tallying previous users' worksheets,assisting students requesting help finding information and resources, processed, scanned, verified and filed alldocuments and records
- Managed a high volume of incoming calls, routed calls to proper destinations, collected mailand delivered to staff offices, assisted with the moving of receiving supplies and preparing orders.
Sales Associate
Rainbow Shops
05.2011 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Day Care Aid, APPLEGATE'S DAYCARE
05.2006 - 01.2010
- Developed lesson plans that would stimulate growth in language, social, and motor skills for children ages 0 monthsto 12
- Provided children with individual attention and communicated with parents on a regular basis
- Maintained andprocessed student applications, charts, and confidential files
- Prepared and served nutritious meals and applied foodprotection and sanitation measures.
Receptionist
Northwest Activity Center
07.2007 - 09.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Applied Science - Veterinary Technology
Sanford Brown College
Dearborn09.2012
High School Diploma -
Detroit School of Arts
Detroit, MI06.2010
Skills
- Microsoft office (10 years)
- Organizational Skills (8 years)
- Customer Service (10 years)
- Filing (5 years)
- Training (5 years)
- Assembly Line Worker (2 years)
- Basic Spreadsheet Proficiency with Microsoft Excel — Proficient
- Mechanical Skills: Monitoring — Proficient
- Merchandise & Supply Storage Skills — Expert
Timeline
Collateral
Operations Specialists, United Shore Mortgage
03.2020 - 11.2020
Cashier/Customer Service
BJ's Wholesale Club
10.2019 - 01.2020
Line Assembly Worker
FIAT CHRYSLER AUTOMOBILES FCA
12.2017 - 06.2019
Supervisor
Panera Bread
03.2015 - 03.2020
Office Assistant
Sanford Brown College
11.2011 - 08.2012
Sales Associate
Rainbow Shops
05.2011 - 08.2011
Sales/Deli Associate
MACY'S DEPARTMENT STORE
11.2010 - 10.2014
Receptionist
Northwest Activity Center
07.2007 - 09.2007
Day Care Aid, APPLEGATE'S DAYCARE
05.2006 - 01.2010
Associate of Applied Science - Veterinary Technology
Sanford Brown College
High School Diploma -
Detroit School of Arts
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