Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diksha Chauhan

Des Plaines,IL

Summary

I have 11 years of work experience in the General Insurance Sector. I have worked as an Assistant Manager in The New India Assurance Co ltd, a Central Government-owned leading General Insurance company in India. I have worked in the Underwriting department, Claims department, and Agency Management and also looked after the Company’s administrative work. My objective has been to ensure customer satisfaction while achieving the organization’s goals efficiently. I have processed 650-700 motor/automobile insurance claims annually and have been part of a team that ensured a 97% claim settlement ratio.

I have a valid EAD to work in the USA.

Overview

11
11
years of professional experience

Work History

Assistant Manager

The New India Assurance Co Ltd
09.2018 - 02.2023
  • Managed Motor/Auto claims in the NCR region of India and dealt with complete end-to-end claim processing.
  • Managed a team of claim adjusters and ensure the timely and accurate processing of auto insurance claims
  • Did Scrutinizing and reviewing of Claim survey reports and all the related documents and Negotiate with clients and handle any dispute that may arise during the claim process
  • Ensured compliance with regulatory requirements and company policies and procedures. Collaborated with other departments within the organization including Underwriting, accounts, and legal to ensure the efficient processing of claims
  • On the basis of my performance, I was allotted enhanced financial authority of a higher scale/designation to assess and settle claims.

Administrative Officer

The New India Assurance Co Ltd
03.2012 - 08.2018
  • Worked as an Administrative Officer in the branch office of the company looking after Underwriting, Claims, Agency Department and Office Administration.
  • Looked after Underwriting that included scrutinizing the proposal forms/applications and approving discounts as per company norms
  • Dealt with Claims processing of Motor and non-Motor Claims
  • Appointment of Surveyors for the loss assessment, scrutinizing the survey report, claim assessment, and claim settlement
  • Collaboration with the accounting department for timely disbursement of claims
  • Agency Management that included Recruitment and training of the agents. Monthly training of the agents
  • Administrative work of the office along with support to the senior management and other departments within the organization
  • Managing reports and data about the premium and claims of the branch office and providing the same to the regional office on a monthly basis
  • Managing office staff and their HR-related issues and taking up the same with the Regional Office.

Education

Certification - Insurance

Insurance Institute of India
India
2017

MBA - Human Resources Management

ICFAI National College, Shimla, Himachal Pradesh
Shimla, HP, India
2010

BBA - BUSINESS ADMINISTRATION

University College of Business Studies, HPU
Shimla, Himachal Pradesh, India
2008

Skills

  • Team Player
  • Quick learner
  • Punctual
  • Organizational Skills
  • Interpersonal Skill
  • MS Office

Timeline

Assistant Manager

The New India Assurance Co Ltd
09.2018 - 02.2023

Administrative Officer

The New India Assurance Co Ltd
03.2012 - 08.2018

Certification - Insurance

Insurance Institute of India

MBA - Human Resources Management

ICFAI National College, Shimla, Himachal Pradesh

BBA - BUSINESS ADMINISTRATION

University College of Business Studies, HPU

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