DIKSHA SINGH
Frederick,MD
Summary
Professional business analyst with strong foundation in data analysis and business intelligence, prepared to make impactful contributions. Adept at leveraging data to inform strategic decisions and enhance operational processes. Highly collaborative and adaptable, consistently delivering results through teamwork and effective problem-solving. Proficient in SQL, Python, and data visualization tools.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst II
Thermo Fisher Scientific
08.2022 - Current
- Collaborated with stakeholders to drive project implementation across workstreams and business groups.
- Provided operational support, maintenance, and system configuration as per departmental procedures.
- Gathered business requirements and conducted feasibility studies with business and technical teams.
- Analyzed and verified requirements for completeness, consistency, feasibility, and adherence to standards.
- Documented business requirements, process flows, and use cases.
- Coordinated and executed functional, regression, load, and smoke testing.
- Increased warehouse efficiency by 25% through Android device development and integration.
- Participated in a Kaizen event to implement IT solutions for shipment validation, achieving a 30% reduction in customer complaints.
- Contributed to distribution center improvement projects, optimizing workflows and reducing inefficiencies.
- Performed regression testing on WMS vendor changes, achieving a 99% alignment with business requirements and system stability.
- Supported ETL ERP upgrade, maintaining a 95% issue resolution rate to ensure smooth transitions.
- Executed integrated testing for WMS Lite implementation across multiple sites, ensuring successful deployment.
- Assisted in continuous process improvement initiatives as directed.
- Communicated automation-related changes, enhancements, and modifications to stakeholders, ensuring alignment with business objectives.
- Contributed to the knowledge repository and updated training documentation as needed.
- Facilitated Joint Application Development (JAD) sessions to refine requirements for automation and AI integration into existing systems.
Associate Business Analyst
Streamline Healthcare Solutions
06.2020 - 08.2022
- Conducted Business Process Analysis meetings with customers to identify requirement gaps.
- Served as a liaison between customers and internal teams to deliver requirements for customization, enhancement, and implementation.
- Assisted customers in regression testing of new environments during initial installation and build upgrades.
- Collaborated with customers to define data migration requirements and desired formats.
- Scheduled interface sessions to gather interface requirements from customers.
- Collected and documented clinical, billing, state reporting, and administrative needs for system inclusion.
- Trained customers on new software and provided test scripts for validation.
- Assisted in monitoring and tracking customer projects to ensure timely delivery of new requirements.
- Led pre-go-live sessions, minimizing onboarding issues by 15%.
- Tracked deviations/issues during dry runs and conducted follow-ups to mitigate risks.
- Coordinated the scheduling of build upgrades and MSP deployments in live and test environments.
- Reconciled system errors, achieving a 98% compliance rate with client requirements.
Graduate Research Assistant
Western Michigan University
12.2018 - 04.2020
- Conducted targeted research to identify external grant opportunities across IT, Data Science, Education, Psychology, Sociology, Sports Performance, and Business Analytics disciplines.
- Collected and analyzed data from top US universities to assess Business Analytics course offerings and trends using MS Access and Excel.
- Conducted meta-analysis on multi-institutional analytics coursework to support program differentiation at WMU.
- Gathered and analyzed citation data on Google Scholar for faculty research impact; categorized authors by discipline, country, and continent using Excel.
- Supported AWS course material development by compiling relevant resources on Big Data and Machine Learning, delivering weekly status updates via MS Office tools.
- Assisted in grading and validating predictive models in a Business Data Mining course using RapidMiner and SQL.
Financial Analyst Intern
STARFINGI
04.2018 - 07.2018
- Conducted Forex market analysis and forecasted trends for client investment decisions.
- Evaluated fundamental and technical indicators in the Forex and commodity markets.
- Managed client accounts, providing detailed updates on each transaction.
Education
MBA - Computer Information Systems
Western Michigan University
Kalamazoo, MI04.2020
MBA - Finance
Christ (Deemed To Be University)
Bengaluru, India07-2018
Bachelor of Technology - Computer Science & Engineering
United College of Engineering And Management
India07.2016
Skills
- Languages/Technologies: Python, SQL Server, MySQL, C, Core Java, Oracle, AGILE, SCRUM, Salesforce, Linux
- Tools: MS-Office 365, Power BI, SharePoint, UiPath, SAP, AWS Architect, JIRA, Manhattan WMS, JDE ERP, ServiceNow, ALM
- Data analysis
- Requirements gathering
- AWS cloudfront distribution
- Application migration
Certification
- A certificate course in Networking and Ethical Hacking
- BA: Software Testing Processes & Techniques
- Professional Scrum Master I
- Introduction to RPA and Automation
- SDLC Certification
- Microsoft Power BI
- Agile SCRUM Master
- RPA Business Analysis Fundamentals
- Certified Scrum Product Owner (CSPO)
Timeline
Business Analyst II
Thermo Fisher Scientific
08.2022 - Current
Associate Business Analyst
Streamline Healthcare Solutions
06.2020 - 08.2022
Graduate Research Assistant
Western Michigan University
12.2018 - 04.2020
Financial Analyst Intern
STARFINGI
04.2018 - 07.2018
MBA - Computer Information Systems
Western Michigan University
MBA - Finance
Christ (Deemed To Be University)
Bachelor of Technology - Computer Science & Engineering
United College of Engineering And Management
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