Dil Ruba
New York,NY
Summary
Motivated and adaptable professional skilled in legal assistance, customer service, conducting thorough research, project management, and client relationship management. Proven track record of consistently providing exceptional service, adeptly collaborating with diverse teams, and successfully handling multiple tasks and deadlines. A quick learner with a passion for acquiring new skills and knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Equinox
12.2021 - Current
- Efficiently managed daily operations of fitness center by prioritizing tasks and accomplishing goals.
- Provided exceptional customer service to members, prospective members, and guests, ensuring positive and memorable experience.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Skillfully scheduled spa appointments and recorded detailed notes to ensure further reference and cater to customer preferences.
- Effectively responded to over 30 phone inquiries each day to appropriate department in timely manner.
Legal Assistant Intern
Joy Alessi
01.2022 - 05.2022
- Communicated with clients and witnesses in professional and courteous manner fostering positive relationships.
- Interpreted complex legal information and conveyed it clearly and concisely to clients under supervision.
- Conducted extensive legal research for upcoming cases, demonstrating exceptional attention to detail and organizational skills.
- Developed over 20 legal documents, including motions and pleadings, ensuring accuracy of client portfolio and adherence to strict deadlines.
- Systematically organized evidence to facilitate easy retrieval and analysis.
Manager of Operations
Juice Press
07.2020 - 12.2021
- Achieved overall success by ensuring accountability and serviceability of store operations, maintaining consistent and positive customer experience.
- Conducted comprehensive training sessions for new staff on store operations, including opening and closing procedures, to develop a skilled and knowledgeable team.
- Demonstrated expertise in troubleshooting for registers and computer systems, minimizing downtime and enhancing operational efficiency.
- Maintained exceptional level of customer service in high-volume location, resolving customer inquiries and exceeding customer expectations.
- Identified and implemented enhancements to customer service and communication, resulting in improved store efficiency and customer satisfaction levels.
Pharmacy Technician Lead
Rite Aid
04.2016 - 01.2018
- Supervised 3-5 pharmacy technicians and coordinated day-to-day assignments.
- Filled prescriptions, entered, and processed patients' prescriptions into internal system.
- Mitigated any questions patients had, including medication-specific issues, and communicated them to pharmacist.
- Collected necessary information and arranged consultations between patients and pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Processed incoming drug orders and managed any issues relating to inventory and product expiration, including communicating with other pharmacies when needed.
Education
Bachelor of Science - Law and Paralegal Studies
New York City College of Technology of The City University of New York
Brooklyn, NY12.2022
Skills
Project Planning: Proficient in creating comprehensive project plans, defining scope, allocating resources, establishing timelines, and effectively communicating with cross-functional teams
Team Leadership: Experienced in leading and motivating teams, fostering collaborative work environment, and ensuring everyone's contribution aligns with project goals
Legal Research: Conducting thorough legal research, analyzing findings, and summarizing complex information
Customer Service: Delivering exceptional service to clients, fostering positive relationships, and resolving inquiries
Problem Solving: Proficient in analyzing complex problems, identifying root causes, and implementing innovative solutions to overcome challenges and drive project success
Time and Resource Management: Strong organizational skills, adept at prioritizing tasks, optimizing resource allocation, and maximizing productivity to meet project deadlines
Document Review and Analysis: Proficient in eDiscovery software programs for data processing and analysis
Microsoft Office Suite: Proficient in Access, Excel, Word, Outlook, & PowerPoint
Strong Interpersonal, Communication, Organizational, and Time Management skills
Certification
Foundations of Project Management (Google Certification) - Awarded June 2023
NSLT/ACEDS eDiscovery Technology Certificate - Awarded December 2022
Languages
Bengali
Native or Bilingual
Timeline
Legal Assistant Intern
Joy Alessi
01.2022 - 05.2022
Concierge
Equinox
12.2021 - Current
Manager of Operations
Juice Press
07.2020 - 12.2021
Pharmacy Technician Lead
Rite Aid
04.2016 - 01.2018
Bachelor of Science - Law and Paralegal Studies
New York City College of Technology of The City University of New York
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