Dilafruz Bahronova
Brooklyn,New York
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
Work History
Help Desk Support Technician
Call Services
04.2019 - 02.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
Sales Associate
Kaffs Bakery
02.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science -
Touro College
New York, NYSkills
- Troubleshooting Network Issues
- Diagnosis and Troubleshooting
- System Performance Assessments
- Access Management Software
- Help Desk Support
- HTML and XML
- Databases
- Scripting
- Troubleshooting
Languages
Turkish
Uzbek
Persian
English
Timeline
Help Desk Support Technician
Call Services
04.2019 - 02.2021
Sales Associate
Kaffs Bakery
02.2018 - 08.2018
Bachelor of Science -
Touro College