Dilaina Atwood
Hendersonville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Has wonderful customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Grand Ole Opry
Nashville, TN
10.2023 - Current
- Ensured compliance with health department regulations regarding food safety standards.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Investigated customer complaints promptly and took corrective action as needed.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Resolved customer complaints promptly in a professional manner.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Concessions Cashier
Grand Ole Opry F&B
Nashville, TN
07.2022 - 10.2023
- Processed credit card payments accurately using point-of-sale system.
- Assisted other team members during peak business hours.
- Provided excellent customer service to all patrons.
- Stocked shelves with merchandise and ensured product displays were neat and attractive.
- Verified age for customers purchasing alcohol or tobacco products.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Greeted customers and provided excellent customer service.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Performed opening and closing duties as assigned by management.
Front Desk Manager
Preppy Pet
Hendersonville, TN
03.2018 - 06.2022
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Created marketing strategies to increase brand awareness within the local community.
- Ensured the front desk area was clean and presentable at all times.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05-2022
Skills
- Scheduling Staff
- Beverage knowledge
- Bar Management
- Staff Leadership
- Inventory Management
- Worker Training
- Self Motivation
- Disciplinary Write-ups
- Point of Sale POS Software
- Excellent Communication
- Active Listening
- Problem-solving aptitude
- Process Monitoring and Improvement
- Team Collaboration
- Team building
- Skilled in Sharepoint
- Skilled in Outlook, Excel, Etc
- Hiring and Onboarding
Affiliations
- I have a love for the Music Industry as I have grown up in it my entire life.
Languages
English
Professional
References
References available upon request.
Timeline
Food and Beverage Supervisor
Grand Ole Opry
10.2023 - Current
Concessions Cashier
Grand Ole Opry F&B
07.2022 - 10.2023
Front Desk Manager
Preppy Pet
03.2018 - 06.2022
High School Diploma -
Hendersonville High School
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