Dilan Brault

Choctaw,OK

Summary

Professional in personnel security with significant experience in safeguarding sensitive information and ensuring compliance with security protocols. Known for strong collaboration with teams and adaptability to changing environments. Skilled in risk assessment, security clearance processing, and background investigations. Reliable, results-driven, and focused on maintaining high standards in all security operations.

Overview

years of professional experience

Certification

Work History

Owner

Freedom LC&OR LLC

06.2022 - Current

Developed and executed growth strategies for the business by identifying new markets and opportunities. Successfully partnered with vendors and industry professionals to expand product offerings and drive new business initiatives. Led presentations to potential clients, demonstrating the value proposition of services and solutions.
Built and maintained long-term relationships with customers, ensuring high satisfaction and repeat business. Managed customer feedback to refine services and resolve issues swiftly, ensuring a seamless experience and loyalty.
Led a team of associates in executing strategic growth initiatives and ensuring high operational performance. Managed key operational functions, including customer service, project engineering, inventory planning, and financial performance.
Leveraged digital platforms to drive online sales and improve customer engagement. Monitored and analyzed market trends to identify growth opportunities in both the physical and digital markets, refining marketing strategies accordingly.
Directed the execution of key business projects, including product rollouts and customer service enhancements. Provided ongoing mentorship and professional development for a team of employees to ensure business objectives were met.
Managed budgeting, forecasting, and financial planning to ensure business sustainability and growth.

Manager

FedEx

02.2020 - 08.2022

Spearheaded initiatives to optimize inventory management and reduce shipping costs, resulting in higher profitability and customer satisfaction. Worked closely with internal teams to execute growth strategies and increase revenue from parts and services.
Acted as a liaison between customers, suppliers, and internal teams, resolving complex logistical and service issues to ensure seamless delivery and customer satisfaction.
Analyzed shipping and inventory data to identify market trends, improve service efficiency, and maximize sales growth opportunities. Played a key role in driving cost-saving measures through data-driven insights.
Led operational teams to enhance package sorting efficiency and accuracy.
Implemented process improvements that reduced delivery times by optimizing route planning.
Mentored staff on best practices in package handling and safety protocols.

11 Bravo/19 Delta

US Army

06.2016 - 12.2019

Led diverse teams in high-pressure environments, fostering collaboration, mentorship, and growth. Provided coaching and professional development to subordinates to ensure performance excellence.
Developed and executed mission plans, demonstrating strong strategic thinking and adaptability to changing situations. Applied these same skills to execute business plans and achieve objectives in previous roles.
Built relationships with diverse groups, gaining valuable interpersonal skills that directly translate into effective customer and partner relationship management.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.

Education

Bachelor’s degree - Business Economics

Suny Jefferson Community

Watertown, NY

05-2021

High School Diploma -

James Vill Dewitt High School

Syracuse, NY

06-2015

Skills

Strategic planning
Identifying growth opportunities
Relationship building
Budgeting
Forecasting
Project execution
Mentoring
Coaching

Team management
Building long-term relationships
Customer service excellence
Identifying gaps and opportunities
Digital marketing strategies
Verbal and written communication
Customer relations

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 147 staff members.
Created a better tracking method for supplier to consumer intel data NY Region.