Summary
Overview
Work History
Education
Skills
Timeline
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Dilan Melendez

Lawndale,CA

Summary

Proven Customer Service Representative at Domino's Pizza, adept in complaint resolution and computer proficiency. Excelled in addressing customer inquiries, boosting satisfaction by swiftly resolving complaints. Demonstrated critical thinking and exceptional coordination, ensuring high-quality client support. Achievements include significantly enhancing customer experience through effective dispute resolution and active listening skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Domino's Pizza
02.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and get their needs
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

369 Ramen and Poke
03.2021 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cleaned and organized kitchen, dining and service areas.
  • Adjusted food preparation methods in accordance with customer requests.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

High School Diploma -

Lawndale High School
Lawndale, CA
06.2019

Skills

  • Complaint resolution
  • Coordination
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Computer Proficiency
  • Customer Service
  • Minute Taking
  • Prioritization
  • Money handling abilities
  • Dispute Resolution

Timeline

Customer Service Representative

Domino's Pizza
02.2024 - Current

Customer Service Representative

369 Ramen and Poke
03.2021 - 12.2023

High School Diploma -

Lawndale High School

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Dilan Melendez