Dilan Mohammed
Graham,Washington
Summary
Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President – Branch Manager
JPMorgan Chase Bank, N.A.
10.2022 - Current
- Ensured compliance with employment practices laws at the federal, state, and local levels.
- Implemented performance benchmarks to drive staff productivity.
- Ensured efficient management of financial operations by overseeing budgeting, forecasting, and analysis activities.
- Promoted a culture of collaboration among department heads, resulting in improved cross-functional project execution.
- Reviewed functional area reports to evaluate progress towards organizational goals.
- Formulated policies resulting in enhanced operational efficiency and productivity.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
Operations Manager
Wells Fargo Bank, N.A.
12.2016 - 07.2022
- Achieved a 52% increase in client satisfaction on NPS ratings by optimizing wait times and implementing company CE roadmaps.
- Led a high-performing team of 10-25 employees to consistently surpass sales targets by an average of 14%, through effective execution of sales referral initiatives.
- Conducted regular coaching and skills training sessions for direct reports to improve outbound call performance.
- Achieved a significant growth in business revenue, increasing it from $200,000 to $2.2 million.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Generated new business with existing relationships by consistently completing business need assessments, resulting in an increase of quarterly credit and client account growth from -0.9% to 1.4%.
- Directed operations staff to meet company objectives through guidance, training, and support.
Education
Bachelor of Arts - Law and Policy
University of Washington
06.2018
Skills
- Project management
- Risk Management
- Process Improvement
- Data Analysis
- Business Development
- Forecasting
- Financial Management
- Management skills
- Revenue Cycle Management
- Human Resources
- Operations Management
Certification
Google Data Analytics Professional Certificate, https://www.credly.com/go/c47s7waN, 7/2022
Timeline
Vice President – Branch Manager
JPMorgan Chase Bank, N.A.
10.2022 - Current
Operations Manager
Wells Fargo Bank, N.A.
12.2016 - 07.2022
Bachelor of Arts - Law and Policy
University of Washington
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