Dilan Nelson
Gardiner,MT
Summary
Seasonal Employee Extrodinare with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Delaware North
Gardiner, MT
09.2023 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Issued room keys and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Scheduled reservations for groups and special events.
- Verified customer credit to establish payment method for accommodations.
- Coordinated with internal departments to handle wide range of guest needs.
FOH Manager
Xanterra Parks & Resorts
Keystone, SD
05.2023 - 09.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Manager/Bartender
Peddler's Beirgarten and Haus
Sedona, AZ
09.2022 - 05.2023
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Updated computer systems with new pricing and daily food specials.
- Delegated work to staff, setting priorities and goals.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted staff by serving food and beverages or bussing tables.
Signal Mountain Lodge
Aramark
Moran, WY
05.2022 - 09.2022
- Delegated work to staff, setting priorities and goals.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted staff by serving food and beverages or bussing tables.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Adhered to all health department regulations regarding food storage and preparation.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2012
Skills
- Guest Relations
- Credit and Cash Payments
- Team Oversight
- Conflict Management
Certification
- Serv Safe Certified
Accomplishments
- Advanced Training Technique classes
Timeline
Front Desk Agent
Delaware North
09.2023 - Current
FOH Manager
Xanterra Parks & Resorts
05.2023 - 09.2023
Manager/Bartender
Peddler's Beirgarten and Haus
09.2022 - 05.2023
Signal Mountain Lodge
Aramark
05.2022 - 09.2022
High School Diploma -
East Ridge High School