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Associate Principal Engineer

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Cybersecurity professional with hands-on experience managing and optimizing Tenable Vulnerability Management (Nessus) in enterprise environments. Skilled in vulnerability scanning, CVSS scoring, remediation planning, and ITSM integration through Jira Service Management. Adept at writing KQL queries for advanced reporting, improving security posture, and driving cross-team remediation efforts. Strong analytical and troubleshooting capabilities with experience across Windows, Linux, and cloud platforms such as Azure and AWS.

Detail-oriented and customer-focused IT support specialist with 8+ years of customer support experience. Supplemented with practical experience in hardware troubleshooting, software support, and end-user assistance. Skilled at translating technical concepts into clear solutions for non-technical users while maintaining a calm and professional demeanor. Demonstrated success in fast-paced environments through hands-on lab work, technical internships, and direct client interaction. Passionate about delivering efficient tech solutions and exceptional customer experiences.

Resilient professional in cybersecurity, known for high productivity and efficient task completion. Possess specialized skills in threat analysis, incident response, and security policy development. Excel in critical thinking, problem-solving, and communication, ensuring robust security strategies are devised and implemented effectively.

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Hardworking Customer Service Representative with 10 years of experience working with customers . Trained in project and time management with extensive knowledge of problem solving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Seasoned investigations expert with 15+ years in internal, criminal, and regulatory probes within regulated sectors. Proven skills in fraud detection, financial misconduct analysis, and surveillance operations. Adept at evidence handling, investigative interviewing, and coordinating with law enforcement.

 Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 


Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Innovative student seeking Cyber Security Engineer position. Motivated to apply analytical and problem solving skills to detect cyber threats and errors. Dedicated to comply with cyber security protocols and regulations. Innovative Cyber Security Engineer with strong knowledge of network security, cyber threats and threat management. Adept in designing, implementing and maintaining security systems. Proven track record of reducing cyber security risks and intruders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven individual aspiring to pursue career in cyber security. Demonstrates understanding of network security and management. Dedicated to adhere to encryption rules and apply best practices.

Certified in CompTIA Security+, CC (ISC)², and Google Cybersecurity, with over 4 years of IT experience in technical support and software testing. Equipped with skills in network security, incident response, and security operations. Proficient in security tools such as Nmap, Wireshark, and Splunk, with practical experience in implementing security policies, access controls, and system hardening. Committed to applying knowledge and certifications to protect and enhance the security of organizational systems in diverse environments.

Dilan Solano

Summary

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Cyber Security Support Engineer

Inventory Control Specialist

Desktop Support Specialist

Education

Cybersecurity Certificate -

High School Diploma -

Skills

Certification

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Cyber Security Support Engineer

Inventory Control Specialist

Desktop Support Specialist

Cybersecurity Certificate -

High School Diploma -

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