Dilan Solis Lara
Customer Service And Sales Representative
Heredia
Summary
Positive, upbeat personality with knack for effective leadership and team collaboration. Well-versed in operational procedures and adept at utilizing project management and process improvement skills. Committed to driving operational efficiency and fostering productive work environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Supervisor of Operations
Kidzania
10.2018 - 06.2020
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Worked closely with fellow team members to support on the different departments.
- Collaborated with cross-functional teams to develop strategies for improving overall company performance in the market.
Store Administrator
Hot Shoes
11.2017 - 06.2019
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Assisted in the development of marketing campaigns, leading to increased foot traffic in the store.
- Enhanced employee performance by scheduling regular training sessions and providing constructive feedback.
Education
Technical Degree - Food Handling
Instituto Nacional De Aprendizaje
Heredia 05.2001 -
High School Diploma -
Colegio Manuel Benavides
Heredia 05.2001 -
Technical Degree - Customer Service
INATEC
Heredia 05.2001 -
Skills
Customer service
Problem-solving
Decision-making
Sales
Client relations
Project leadership
Timeline
Supervisor of Operations
Kidzania
10.2018 - 06.2020
Store Administrator
Hot Shoes
11.2017 - 06.2019
Technical Degree - Food Handling
Instituto Nacional De Aprendizaje
05.2001 -
High School Diploma -
Colegio Manuel Benavides
05.2001 -
Technical Degree - Customer Service
INATEC
05.2001 -
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