Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dilan Stallings

Denton

Summary

Dynamic professional with over a decade of experience in customer service and new hire training, consistently demonstrating integrity and accountability. Recognized as a go-to trainer within organizations, fostering a friendly demeanor and results-driven approach that excels in multitasking and collaboration. A dedicated resource for colleagues, actively sharing knowledge and seeking innovative solutions to enhance individual and team performance. Committed to continuous improvement, empowering others through effective training and support to drive success in every endeavor.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver/Trainer

Rapido LLC
09.2024 - 09.2025
  • I am EDV certified.
  • Trained over three dozen new delivery drivers on safety protocols and operational procedures.
  • Mentored team members to enhance driving skills and service efficiency.
  • Developed training materials to ensure consistent knowledge transfer among drivers.
  • The responsibilities of this position include driving delivery vehicles safely, delivering packages to their correct destination in accordance with customer wishes, and physical labor including: squatting, lifting up to 50 pounds, bending at the waist, knees, back, etc.
  • Monitored performance metrics to identify areas for improvement and provided feedback.
  • Delivered packages efficiently, ensuring timely and accurate shipments to residential and commercial addresses.
  • Operated delivery vehicle safely, adhering to traffic regulations and company policies.

Cashier and Customer Service

Buc-ee's
03.2024 - 08.2024
  • Processed customer transactions accurately and efficiently at high-volume retail environment.
  • Managed cash register operations, maintaining accurate cash drawers throughout shifts.
  • Demonstrating excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability
  • Maintaining knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
  • Providing exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
  • Maintaining a clean and organized checkout area, ensuring a positive shopping experience for customers
  • Assisting with inventory management by monitoring stock levels and notifying management when products needed to be replenished

Amazon Delivery Driver/Lot Attendant/Trainer Assistant

LQ Logistics LLC
11.2022 - 03.2024
  • I am EDV certified.
  • The responsibilities of this position included driving delivery vehicles safely, delivering packages to their correct destination in accordance with customer wishes, and physical labor including: squatting, lifting up to 50 pounds, bending at the waist, knees, back, etc.
  • Maintained responsibilities as Lot Attendant in addition to my Delivery Driver responsibilities. Such as checking for and cataloging any and all damage to the fleet vehicles, taking vehicles to dealerships or mechanics for repairs and maintenance.
  • Facilitated training sessions, ensuring comprehensive understanding of company policies and procedures.
  • Mentored new employees, providing guidance on role-specific tasks and responsibilities.
  • Collaborated with department leaders to align training initiatives with operational goals and standards.

Hotel Night Auditor

Courtyard by Marriott
07.2022 - 11.2022
  • The responsibilities of this position included greeting late coming guests and assisting with check-in, touring the facility hourly, maintaining and organizing audit paperwork for the General Manager, restocking point of sale areas, and assisting early departing guests with check out.
  • Reconciled daily financial transactions, ensuring accuracy of all revenue and expenses.
  • Managed front desk operations during night shifts, providing exceptional guest services and resolving issues promptly.
  • Generated detailed nightly reports for management review, summarizing occupancy rates and financial performance.
  • Trained junior staff on operational procedures, enhancing team efficiency and service quality.
  • Monitored security protocols throughout the hotel premises to ensure guest safety during overnight hours.

Admin Support

Veracity Research Company Investigations
08.2021 - 07.2022
  • My position with Veracity Research Company was Admin Support, the responsibilities involved Proofreading and Editing reports, involving but not limited to: Insurance Claims (Worker's Comp, Major Crime, Auto Accident, Etc), Insurance Fraud, Desktop Surveillance (Background Checks, Social Media, Obtain Records), Surveillance (Covert and Canvass).
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured grammatical accuracy and consistency in various documents across multiple formats.
  • Reviewed texts for clarity, coherence, and adherence to style guidelines.
  • Maximized document quality by suggesting revisions for awkward phrasing or unclear language.

Player Services Representative

WinStar World Casino and Resort
04.2021 - 07.2021
  • My position in Player Services involved heavy data entry, customer service, and knowledge of the facility. We handled private and sensitive information with utmost care and made sure our patrons had the best time visiting our facility.
  • Facilitated communication between departments to enhance guest experience and operational flow.
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Managed player rewards program, ensuring accurate account maintenance and timely updates.
  • Trained new staff on procedures, fostering a knowledgeable team environment.

Front Desk Agent

Winston Hospitality
08.2020 - 03.2021
  • My responsibilities with Winston Hospitality included greeting guests, processing their arrival to the hotel, accepting payment, then directing them to their room. My position would also handle requests for housekeeping, reservation making, and processing hotel paperwork.
  • Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction levels.
  • Managed guest check-in and check-out processes efficiently, ensuring a smooth experience for all visitors.
  • Coordinated room assignments and maintained accurate reservations using property management software.
  • Monitored inventory of front desk supplies, ensuring availability and timely replenishment to support daily operations.
  • Collaborated with housekeeping staff to ensure timely room readiness for incoming guests, optimizing turnover rates.

Room Service Operator

Winston Hospitality, Inc.
01.2020 - 07.2020
  • Company Overview: Thackerville, OK
  • My position involved answering the phone for Room Service, greeting and taking patrons' orders, and passing the orders off to the servers. I have also handled amenity orders for patrons off location; Further position responsibilities included: Food Preparation, Cashier/Money Handling, Customer Service, and Custodial Services. I also consistently worked alongside Food and Beverage management and occasionally helped decision making with input from myself, I also helped with Employee training.
  • The first holder of the operator position; When hired on by Food and Beverage management, this position was made to help Room Service with efficiency and organization. During my time in this position, I received numerous compliments to my Organizational/Note taking skills and my problem solving capabilities with irate patrons. I set the standard for other operators who were hired for the first and third shift after my time in my position began.
  • Coordinated delivery of food and beverages to guest rooms, adhering to hotel standards.
  • Trained new staff on procedures and best practices for room service operations.

Player Services Representative

WinStar World Casino and Resort
05.2019 - 12.2019
  • Company Overview: Thackerville, OK
  • My position in Player Services involved heavy data entry, customer service, and knowledge of the facility. We handled private and sensitive information with utmost care and made sure our patrons had the best time visiting our facility.
  • As Player Services Representatives, we were the front line for Customer Service. In most instances, We were the first employees patrons ever dealt with and the last ones patrons see going out the door. Their interactions with us could make or break their visit. I received numerous compliments from both patrons and supervisors alike and my fellow Representatives knew I would answer any and all questions they had. In my short time of Seven months with Player Services I trained five new employees, several of which became excellent employees also loved by management and patrons

Chip Cage Cashier

WinStar World Casino and Resort
02.2016 - 08.2018
  • Company Overview: Thackerville, OK
  • My position was cashier inside the Poker Room at Winstar World Casino and Resort. My responsibilities included Money Handling, Customer Service, Data Entry, Money Transportation, Paperwork Filing/ Revision, and occasionally Team Leading.
  • During my time here I also trained numerous new employees and several became great employees. During this time I worked alongside Chip Cage Management to gain Team Leader training and helped with decision making and improvements to the department.
  • Supervised cash handling processes to ensure accuracy and compliance with company policies.
  • Trained and mentored junior cashiers on best practices and customer service techniques.

Food Service Champion

Taco Bell
12.2014 - 07.2015
  • Company Overview: Sanger, TX
  • Food Preparation, Customer Service, Money Handling, Order Taking, Custodial Services, New Hire Training, Team Leader Training.
  • This Store switched General Managers five times in my seven months there, I was the De Facto lead most of the time when the supervisors would call out.
  • Operated kitchen equipment efficiently to prepare meals and maintain food quality standards.
  • Assisted in training new staff on food safety protocols and service procedures.
  • Supervised daily operations of food and beverage services to ensure quality and efficiency.

Crew Member

McDonald's
04.2012 - 10.2013
  • Company Overview: Sanger, TX
  • My position was Customer Service based; Order Taking, Money Handling, Food Safety, Customer Service, Minor Food preparation, Inventory Stocking, and Custodial Services. I also trained numerous people during my time with Mcdonalds.

Education

High school diploma - High School Curriculum

Sanger High School
Sanger, TX
06.2012

Skills

  • Customer Service (10 Years)

  • New Hire Training/Onboarding (10 Years)

  • Microsoft Word (1 Year)

  • Microsoft Excel (1 Year)

  • Team Leader Experience

  • Restaurant Experience

  • Serving Experience

  • Custodial Experience

  • Phone Etiquette

  • Customer Acquisition

  • Office Administration

  • POS

  • Kitchen Experience

  • Guest Services

  • Food Safety

  • Cashiering

  • Proofreading

  • Surveillance

  • Documentation review

  • Delivery Driver Experience

  • Data entry

  • Communication skills

  • Typing

  • Fraud prevention and detection

  • Administrative Experience

  • Patience and tolerance

  • Active listening

Accomplishments

  • Supervised team of over a dozen staff members.
  • Trained and mentored over 75+ employees over the course of my time in the workforce.
  • Earned several “Employee of the Month” awards for excellence in customer service, exceeding set standards, and providing wonderful new hire training.
  • Developed incremental resort revenue streams by informing guests of the establishment's array of services including the spa, salon, upscale restaurants, and the casino.
  • Promoted to night auditor after two months on the job due to exceptional work ethic and exemplary customer service.
  • Took guest reservations via credit card without a single error over the course of twelve months.
  • Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.

Certification

  • Driver's License
  • Non-CDL Class C
  • September 2011 to Present Day

Languages

Spanish - Beginner
American Sign Language - Beginner

Timeline

Delivery Driver/Trainer

Rapido LLC
09.2024 - 09.2025

Cashier and Customer Service

Buc-ee's
03.2024 - 08.2024

Amazon Delivery Driver/Lot Attendant/Trainer Assistant

LQ Logistics LLC
11.2022 - 03.2024

Hotel Night Auditor

Courtyard by Marriott
07.2022 - 11.2022

Admin Support

Veracity Research Company Investigations
08.2021 - 07.2022

Player Services Representative

WinStar World Casino and Resort
04.2021 - 07.2021

Front Desk Agent

Winston Hospitality
08.2020 - 03.2021

Room Service Operator

Winston Hospitality, Inc.
01.2020 - 07.2020

Player Services Representative

WinStar World Casino and Resort
05.2019 - 12.2019

Chip Cage Cashier

WinStar World Casino and Resort
02.2016 - 08.2018

Food Service Champion

Taco Bell
12.2014 - 07.2015

Crew Member

McDonald's
04.2012 - 10.2013

High school diploma - High School Curriculum

Sanger High School

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