Dilanna Gonzalez
Norwalk,CT
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Receptionist
Erika's Color Bar
Norwalk, CT
06.2021 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Monitored progress of trainees throughout their program duration to ensure they meet requirements.
Host
Don Carmelos Mexican Grill
Norwalk, CT
10.2019 - 06.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Notified server after seating parties in section to facilitate prompt service.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Education
Licensed Esthetician - Esthetician
Gorgeous By Glamorous
Bridgeport, CT04-2024
Certificate of Corporal Professional Lines And Facials - Esthetician
Mesoestetic
Costa Rica09-2023
High School Diploma -
Norwalk High School
Norwalk, CT06-2021
Associate of Arts - Nursing
Norwalk Community College
Norwalk, CTSkills
- Administrative Support
- Bookkeeping
- Travel Coordination
- Technical Support
- Office Management
- Scheduling
- File Management
- Tech-Savvy
- Professional and polished presentation
- Time Management
- Mail distribution
- Strategic Planning
- Organization skills
Timeline
Receptionist
Erika's Color Bar
06.2021 - Current
Host
Don Carmelos Mexican Grill
10.2019 - 06.2021
Licensed Esthetician - Esthetician
Gorgeous By Glamorous
Certificate of Corporal Professional Lines And Facials - Esthetician
Mesoestetic
High School Diploma -
Norwalk High School
Associate of Arts - Nursing
Norwalk Community College
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