Dilanna Gonzalez
Norwalk
Summary
Receptionist with 6 years of experience in front desk operations and academy management, adept at enhancing customer satisfaction and optimizing daily administrative tasks. Skilled in time management, problem solving, and team collaboration, with a proven track record in improving service efficiency and fostering a supportive workplace culture. Passionate about driving continuous improvement and facilitating seamless communication in dynamic environments.
Responsible for reviewing and verifying individual payout note cards to ensure accuracy in compensation for each employee. Prepare and issue checks based on the approved amounts, maintaining detailed records in Excel for financial tracking and reporting. Ensure timely and precise processing of payments in coordination with payroll standards.
Overview
6
6
years of professional experience
Work History
Receptionist
Erika's Color Bar
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained strict confidentiality of all payroll information and records.
Academy Manager
Erikas Color Bar
06.2021 - Current
- Enhanced Academy performance by implementing innovative curriculum strategies and effective staff development programs.
- Collaborated with stakeholders in developing long-term facility plans that accounted for growth projections while maintaining a focus on sustainability efforts.
- Developed a comprehensive professional development program, resulting in improved staff retention rates and overall job satisfaction.
- Managed budgetary responsibilities to ensure optimal resource allocation and financial stability of the Academy.
- Monitored student progress using data-driven assessment methods, leading to targeted academic interventions and support services.
- Ensured compliance with all local, state, and federal reporting requirements related to student data management, financial accountability, and program effectiveness.
- Championed technology integration in classrooms, expanding access to digital resources that supported diverse learner needs across content areas.
- Fostered a culture of excellence by setting high expectations for students, faculty, and staff members alike.
- Guided strategic planning initiatives to align with institutional goals and drive continuous improvement throughout the organization.
Head Hostess
Don Carmelos Mexican Grill
10.2019 - 06.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Finance
Norwalk Community College
Norwalk, CTEsthetician License -
Gorgeous By Glam
Bridgeport, CT2024
High School Diploma -
Norwalk High School
Norwalk2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Professional demeanor
- Documentation and reporting
- Typing speed
- Tech-Savvy
- Bookkeeping
- Technical support
- Staff management
- Customer service
- Problem-solving
- Attention to detail
- Punctual and reliable
- Microsoft office
- Fact-checking
- Social media
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Erika's Color Bar
06.2021 - Current
Academy Manager
Erikas Color Bar
06.2021 - Current
Head Hostess
Don Carmelos Mexican Grill
10.2019 - 06.2021
Finance
Norwalk Community College
Esthetician License -
Gorgeous By Glam
High School Diploma -
Norwalk High School
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