Summary
Overview
Work History
Education
Skills
Certification
References
License - Type
Languages
Timeline
Generic

DILARA DERVIS

Orlando

Summary

Dynamic professional with a proven track record at The Ritz Carlton, excelling in customer service and complex problem-solving. Leveraged interpersonal skills to enhance guest experiences and implemented training programs boosting staff efficiency. Proficient in Microsoft Office, adept at multitasking, and achieving significant improvements in customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Shakers American Cafe
07.2021 - Current
  • Managed daily operations of a high-volume restaurant, ensuring excellent customer service
  • Resolved customer complaints and issues in a timely and professional manner
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Developed and implemented staff training programs to improve efficiency and quality of service

Sales Representatives

Hilton Grand Vacations
04.2024 - 09.2024
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sales Associate

Adt Solar
07.2023 - 04.2024
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Built relationships with customers and community to promote long term business growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Server

The Ritz Carlton
10.2019 - 05.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Receptionist

The Ritz Carlton
01.2018 - 01.2019
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Assisted in resolving customer complaints and disputes
  • Operated multi-line phone system efficiently while managing high call volume
  • Processed incoming and outgoing documents via electronic methods and systems
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses

Receptionist

The Ritz Carlton
06.2018 - 10.2018
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist

Ritz Carlton
01.2015 - 01.2016
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

BACHELOR - HOSPITALITY MANAGEMENT

Istanbul University
Turkey, Istanbul

Skills

  • Customer Service
  • Complex Problem-Solving
  • Time Management
  • Verbal and written communication
  • Interpersonal skills build report with clients
  • MS Word, Excel, and Outlook
  • Advanced oral and written communication skills
  • Highly motivated
  • Microsoft Office
  • Problem-Solving
  • Multitasking Abilities

Certification

  • Lisensed All-Lines Adjuster for the state of Florida

References

Thomas Llyod, Adt Manager

License - Type

FL Insurance Adjuster Licence

Languages

English
Turkish

Timeline

Sales Representatives

Hilton Grand Vacations
04.2024 - 09.2024

Sales Associate

Adt Solar
07.2023 - 04.2024

Restaurant Manager

Shakers American Cafe
07.2021 - Current

Server

The Ritz Carlton
10.2019 - 05.2021

Receptionist

The Ritz Carlton
06.2018 - 10.2018

Receptionist

The Ritz Carlton
01.2018 - 01.2019

Receptionist

Ritz Carlton
01.2015 - 01.2016

BACHELOR - HOSPITALITY MANAGEMENT

Istanbul University

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