Dilara Sharbanova

Overland Park,KS

Summary

Experienced customer-focused professional with a background in travel management, administrative support, and client relations. Skilled in coordinating travel services, training staff, building long-term customer relationships, and providing bilingual support in English and Russian. Strong organizational, communication, and problem-solving abilities with experience managing daily business operations and supporting diverse client needs.

Overview

years of professional experience

Work History

Kitchen Associate / Food Service Worker

European Market KS

Overland Park, KS

06.2026 - 06.2026

Followed food safety regulations pertaining to sanitation, food handling and storage.
Operated cash register to process cash, check, and credit card transactions.
Performed a variety of duties related to food service.

Travel Agent

LLC Ildar Sharbanov

Ufa, Russia

09.2017 - 08.2024

Managed daily operations of a travel agency, ensuring exceptional customer service and efficient business processes.
Recruited, interviewed, trained, and supervised travel consultants and administrative staff.
Assisted employees with booking procedures, payment processing, and customer support.
Developed customized travel itineraries based on clients' preferences and budgets.
Coordinated flights, hotels, transportation, insurance, and tour bookings.
Maintained communication with clients throughout their trips and resolved travel-related issues.
Built long-term customer relationships, generating repeat business and referrals.
Collaborated with vendors and travel partners to secure reservations and negotiate services.
Processed payments and maintained accurate booking records.
Conducted travel presentations and promoted travel packages and services.

Project Assistant

Aksai Industrial Park

Aksai, Kazakhstan

06.2014 - 06.2017

Assisted management with project planning, budgeting, scheduling, and progress tracking.
Prepared project reports, status updates, and administrative documentation.
Organized, maintained, and updated project files, contracts, and company records.
Coordinated communication between departments, clients, and external partners.
Scheduled meetings, prepared agendas, and provided administrative support for daily operations.
Conducted client follow-ups via phone, email, and in-person meetings to ensure customer satisfaction.
Assisted in preparing presentations, proposals, and business materials.
Maintained confidential company and client information with a high level of professionalism.
Monitored project deadlines and helped ensure timely completion of assigned tasks.
Supported problem-solving efforts by coordinating information and facilitating communication among stakeholders.

Education

Bachelor of Arts - English Language / English Language And Literature

Sibay Institute(Branch of Bashkir State University

Russia

06-2005

Skills

Customer Service
Client Relations
Communication Skills
Administrative Support
Scheduling and Calendar Management
Data Entry
Microsoft Office
Microsoft Word
Microsoft Excel
Project Coordination
Travel Planning

Travel Reservations
Sales
Customer Retention
Problem Solving
Staff Training
Team Leadership
Document Management
Time Management
Organization
Vendor Relations
Payment Processing

Languages

English

Professional

Russian

Full Professional

Tatar

Native/ Bilingual

Timeline