DILCIA TURCIOS
Miami,FL
Summary
Results-driven logistics expert with a strong background in container logistics management at CMA CGM America. Skilled in cost reduction and equipment flow optimization, with a focus on regulatory compliance. Consistently surpasses performance metrics and cultivates effective partnerships. Bilingual capabilities support diverse communication needs.
Demonstrated team leader performing managerial-level responsibilities, including supply planning, strategic coordination with overseas offices, performance tracking, and agent support across multiple regions.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
CMA CGM America
Miami, FL
01.2010 - Current
- Coordinate logistics and supply chain processes, consistently meeting and exceeding KPIs.
- Verify daily vessel schedules to track additional calls, port omissions, changes that could affect the loading plan.
- Communicate daily with head office logistics, Operations, and all parties involved to ensure timely and accurate supply planning.
- Monitor idle container inventory, applying FIFO (First In/First Out) practices to prevent storage costs and optimize container utilization.
- Train and support overseas agents, guiding them in identifying priorities and utilizing company tools to secure efficient operations.
- Manage the supply of special equipment and reefers to support export bookings, ensuring availability when needed.
- Broadcast weekly long stay container reports to agencies overseas, facilitating the creation of action plans to efficiently load containers, either full or empty.
- Focus on reducing container storage costs at port terminals and depots.
TLI Filing Supervisor
CMA CGM America
01.2009 - 12.2009
- Ensured agency compliance with FMC requirements to mitigate the risk of fines.
- Strengthened that all shipments to/from POL & POD located in U.S territories comply with FMC rules and regulations.
- Reviewed all rate requests and documentation for accuracy prior to FMC submission.
Export Customer Service Representative
CMA CGM America
Miami, FL
01.2000 - 12.2009
- Offered real-time customer assistance for creating import and export bookings.
- Assisted internal and external customers with inquiries regarding transit times, equipment/trucking availability, and other logistics-related questions.
- Coordinated rate quotes, routing, and service contract details, liaising between clients and sales teams to ensure smooth communication.
- Provided support for inland rail and intermodal logistics, including offering inland tariff quotes to clients.
- handled between 50 and 60 customer calls per day, ensuring prompt support for export/import bookings and documentation.
Customer Service Representative
SOLyMAR
Port Everglades, FL
01.1998 - 12.1998
- Delivered import/export customer service for shipments between Central America and U.S.
- Generated Bills of Lading and Customs Manifests to facilitate cargo clearance.
- Prepared Letters of Intent for vehicle export procedures, ensuring compliance with regulations.
Sales Coordinator / Assistance Manager
SOLyMAR
Tegucigalpa, Honduras
01.1995 - 12.1997
- Supervised temp department staff while assisting General Manager in daily operations.
- Facilitated communication among shippers, carriers, customers, and brokers throughout import processes.
- Reviewed import documents for compliance with applicable laws and accuracy.
- Organized management meetings to enhance collaboration with customers and vendors.
TEMP Inside Sales Executive Assistant
Crowley American Transport
Tegucigalpa, Honduras
01.1991 - 12.1992
- Maintained customer relationships by providing product information, quotes and technical support.
- Collaborated with other departments such as marketing, operations, finance to ensure smooth execution of projects.
Education
English & Computer courses -
Miami Dade College
Miami, FL01.2001
Bachelor of Arts - English Education
UPN University
Tegucigalpa, Honduras10-1996
Skills
- Container logistics management
- Team leadership
- Equipment optimization and cost reduction
- Inventory control
- Bilingual communication
- Typing proficiency
- Microsoft Office expertise
Certification
- Hazardous Materials Handling
- Customer Service & Workplace Harassment Training
- Languages: Fluent English & Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Logistics Supervisor
CMA CGM America
01.2010 - Current
TLI Filing Supervisor
CMA CGM America
01.2009 - 12.2009
Export Customer Service Representative
CMA CGM America
01.2000 - 12.2009
Customer Service Representative
SOLyMAR
01.1998 - 12.1998
Sales Coordinator / Assistance Manager
SOLyMAR
01.1995 - 12.1997
TEMP Inside Sales Executive Assistant
Crowley American Transport
01.1991 - 12.1992
English & Computer courses -
Miami Dade College
Bachelor of Arts - English Education
UPN University
Similar Profiles
Gabrielle WatfordGabrielle Watford
Export Logistics Representative at CMA CGM, America LLCExport Logistics Representative at CMA CGM, America LLC
Gloria BooneGloria Boone
CLINET SOLUTIONS PROFESSIONAL at CMA CGM AMERICACLINET SOLUTIONS PROFESSIONAL at CMA CGM AMERICA
Indhira BourgetIndhira Bourget
Senior Logistics Manager at CMA CGM (America), LLCSenior Logistics Manager at CMA CGM (America), LLC
Esthefanny HoyosEsthefanny Hoyos
Store Manager at PerfumarteStore Manager at Perfumarte
Carla Thorpe-Duncan, BSN-RNCarla Thorpe-Duncan, BSN-RN
Medical Surgical Staff Registered Nurse at University of Miami Health SystemMedical Surgical Staff Registered Nurse at University of Miami Health System