Dileep Bandi
Saratoga Springs,UT
Summary
Tech professional with extensive experience in Fintech application production support. Proven track record in implementing operational improvements that enhance productivity and profitability. Strong relationship-building skills with stakeholders and clients, leading to significant business outcomes. Recognized for problem-solving abilities and adaptability in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Vice President
Goldman Sachs
Draper, USA
03.2024 - Current
- Lead team of specialists, guiding them through complex issues and managing multiple high-priority incidents (Sev1/Sev2) while coordinating with team members for resolution.
- Managed incidents, effectively communicating with users, application owners, and senior stakeholders across multiple domains to ensure timely resolution.
- Leverage machine learning tools developed by the AppBank Engineering team to automate failure detection, health monitoring, and restoration, with a focus on risk and cost optimization.
- Improve application stability and performance by identifying recurring failures and advising on permanent solutions to application owners.
- Identify and automate key alerts and processes in collaboration with the AppBank Engineering team to streamline operational efficiency.
- Created and maintained reports tracking trends in application health and service performance metrics, informing strategic decision-making.
- Collaborated with team members to analyze and resolve application issues, enhancing troubleshooting efficiency and issue resolution.
- Identify defects, discrepancies, and patterns through code debugging and log analysis to enhance system performance.
- Analyze and propose improvements to existing application setups and processing to enhance system stability.
- Actively participate in change management processes to mitigate risks within the production environment.
- Develop and improve runbooks for generalists, reducing operational errors and increasing efficiency.
Application Management Specialist
Goldman Sachs
Salt Lake City, USA
03.2018 - 03.2024
- Functional and Technical specialist role in the production management environment for the technologies and systems supporting the Firm's various business verticals.
- Managing incidents and effectively communicating with users, application owners, and senior stakeholders across all areas.
- Adopting tools developed by the AppBank Engineering team to automate failures using machine learning techniques, with a focus on continuous measurement of risk and cost.
- Identified alerts and processes for automation, collaborating with AppBank Engineering team to implement solutions.
- Enhanced application stability and performance by identifying recurring failures and advising application owners on permanent solutions.
- Led application enhancements, resolved troubleshooting issues, conducted code investigations, created test plans, and monitored batch processes using tools and technologies such as AutoSys, Procmon, Sybase, Mango DB, DB2, and UNIX.
- Identifying defects, discrepancies, and trends through code debugging or log analysis.
- Monitoring database alert log files, data block corruption, segment fragmentation, performance issues, security threats, and contention issues (deadlocks, I/O, memory, CPU, etc.).
- Developed reports with trending statistics to track and manage application health and support service performance.
- Monitoring batches and handling daily jobs using AutoSys and Procmon scheduling tools.
- Mentoring teams on the technologies used in projects and understanding business requirements.
- Employers: NTT Data, Inc (Feb 2022 to Mar 2024), Relycom Inc (May 2019 to Feb 2022), Supremesoft Corporation (Mar 2018 to May 2019)
Senior Support Analyst
Supremesoft Corporation
McLean, Virginia
02.2017 - 03.2018
- Initiated rapid resolution of production tickets, enhancing support efficiency through coding.
- Debugged and resolved critical Oracle application and database performance issues.
- Resolved production issues linked to releases, escalating concerns to ensure timely fixes.
- Monitored performance metrics, identified root causes of technical issues, and provided actionable recommendations.
- Reduced production environment interventions by creating scripts and advising on best practices.
- Automated day-to-day support tasks through controlled script development.
- Prepared solution and design documentation for tickets to aid future reference.
- Cultivated client relationships through direct collaboration with business teams to enhance support alignment.
Lead Consultant
Enrich
Bangalore, India
02.2016 - 11.2016
- Migrated Oracle database from RDBMS version 11g to 12c in RAC environment, enhancing system capability and scalability.
- Upgraded Oracle Applications from version 12.1.3 to 12.2.5, enhancing functionality.
- Configured High Availability solutions like Data Guard on RAC environments.
- Applied critical application and database patches using ADOP/ADPATCH and OPATCH utilities.
- Analyzed E-Business Suite patches with Patch Wizard to ensure compatibility and stability.
- Monitored CPU loads, tablespace usage, and alert logs daily to identify and resolve performance issues proactively.
- Supported Oracle production applications and database instances to maintain optimal performance and reliability.
- Cloned E-Business Suite instances 12.1 and 12.2 for testing and development.
Consultant
Inatech
Bangalore, India
04.2012 - 02.2016
- Led upgrades from Oracle Applications 11.5.10.2 to R12.1.3 and 12.2.3 versions.
- Executed database upgrades from 10g to 11g and 11g to 12c, enhancing system capabilities.
- Configured and managed Oracle 10g RAC and 11g RAC databases for various environments.
- Administered Oracle EBS R12 and associated databases, optimizing performance and reliability for users.
- Applied critical patches using ad-patch and OPATCH utilities to maintain system integrity.
- Analyzed E-Business suite patches with Patch wizard for compatibility and effectiveness.
- Monitored high CPU loads, tablespace usage, and alert logs daily to maintain system stability.
- Automated routine tasks through CRON, enhancing operational efficiency.
Oracle Apps DBA
XI Links
Hyderabad, India
01.2008 - 03.2012
- Implemented Oracle E-Business Suite 11i and R12.
- Implemented a 2-node RAC with the Oracle E-Business Suite 11i database.
- Configured RMAN backup for Oracle EBS RAC Database to disks/tapes.
- Cloned the RAC database to a non-RAC database using RMAN backup and recovery.
- Upgraded the EBS database to the latest patch set (10.2.0.5).
- Executed system administration tasks for Oracle applications.
- Administration and maintenance of concurrent managers.
- Creating custom concurrent managers and assigning work shifts to them, registration of forms, reports, and concurrent programs.
- Executed cloning of instances for development and testing environments. for development and testing.
- Converted multi-node application architecture to single-node applications using APPL_TOP merging.
- Applied major application and database patches, such as technology stack, family pack, mini-pack, and CPU patches, using ad-patch and OPATCH utilities.
- Troubleshooting Oracle application issues related to Apache, forms, and concurrent managers.
- Supporting the development and testing team during the implementation of the project and on DBA-related issues.
System Engineer
Pyramid IT Solutions
Hyderabad, India
12.2005 - 01.2008
- Maintained Windows and Unix servers, enhancing network performance and user access.
- Executed software installations and uninstalls to optimize server functionality.
- Managed operations and space allocation to maximize resource efficiency.
- Performed disaster recovery planning at OS level to safeguard data integrity.
- Facilitated cross-platform activities, including printing on NT printing server.
- Conducted OS level audits and implemented security measures according to company standards.
Education
Bachelor of Technology - Electronics and Communication Engineering
University of Allahabad
07-2005
Skills
- Incident management
- Change management
- Cross-functional collaboration
- Process optimization
- Operational efficiency
- Application improvement
- Process automation
- Root cause analysis
- Technical documentation
- Training and mentoring
- Adaptability to technology
- Functionality support
- SQL, Unix, and Python proficiency
Personal Information
Title: Vice President
Timeline
Vice President
Goldman Sachs
03.2024 - Current
Application Management Specialist
Goldman Sachs
03.2018 - 03.2024
Senior Support Analyst
Supremesoft Corporation
02.2017 - 03.2018
Lead Consultant
Enrich
02.2016 - 11.2016
Consultant
Inatech
04.2012 - 02.2016
Oracle Apps DBA
XI Links
01.2008 - 03.2012
System Engineer
Pyramid IT Solutions
12.2005 - 01.2008
Bachelor of Technology - Electronics and Communication Engineering
University of Allahabad