Dileep Raj Narayan Thumula
Pune,United States
Summary
- Salesforce Certified Administrator
- Expertise in Salesforce and possess knowledge on CRM process like Sales, Marketing, Customer Success, Business process in Force.com platform and recommended solutions to improve their process using Salesforce.com
- Experience in preparing Business Requirement Document and analyzing Functional Requirement and converting it into Technical Specifications
- Proficiency in building Data Model and implementing business logics
- Experience in setting up User interface using Page types, Page elements, and Page Layouts, Record Types and customizing using Visualforce Tags, Custom Controllers, Extensions, CSS and JavaScript libraries.
- Proficiency in SFDC Administrative tasks like Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy as per the Client requirements
- Experience in data migration using Import wizard, Apex Data Loader and Informatica
- Experience in Data Export, Data Mapping, Scheduled Export and setting up Search Layouts.
- Good at other administrative tasks such as setting up audit trail, field history tracking, creating Email Templates and list views.
- Automated business process by creating Workflow rules, configuring immediate and time dependent Workflow rule actions, configuring Approval process, Assignment rules for Leads and Cases
- Working knowledge in generating Report types, Reports and Dashboards to analyze the data in Salesforce
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Salesforce Administrator
Cognizant Technologies Solutions
Pune, Maharashtra
07.2020 - Current
- Involved and interacted with various business user groups for gathering requirements for CRM implementation.
- Administrated and monitored the company’s Salesforce CRM application.
- Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
- Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma-separated values (CSV) files.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Reports, and Dashboards.
- Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
- Created and used Email templates in HTML and Visualforce.
Salesforce Administrator
Genpact Headstrong Capital Markets
Hyderabad, Telangana
08.2018 - 07.2020
- Performed the role of Salesforce Administrator in the organization.
- Responsible for Customization of various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
- Created different workflow rules and Approvals for various campaign processes.
- Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
- Performed data migration into Salesforce application using apex data loader through CSV files.
- Imported accounts and contacts data through Import Wizard.
- Participated in the training sessions provided by the Salesforce team and support end users.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
Network Administrator
Tech Mahindra
Hyderabad, Telangana
05.2017 - 08.2018
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Closed trouble tickets quickly and efficiently with rate of completed tasks per Timeframe.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Maintained network hardware and software and monitored network to support network availability to end users.
- Produced average of 175 closed trouble tickets In 45Hours.
Education
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad 10.2010 - 06.2015
Timeline
Salesforce Administrator
Cognizant Technologies Solutions
07.2020 - Current
Salesforce Administrator
Genpact Headstrong Capital Markets
08.2018 - 07.2020
Network Administrator
Tech Mahindra
05.2017 - 08.2018
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
10.2010 - 06.2015
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