Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dileini Mariani

Boca Raton,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Elev8fun
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Decorated and set tables in accordance with party themes and age groups.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Took information about guests' party size, led to seating and offered menus.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

University High School
Orange City, FL
06.2023

Skills

  • Call Triaging
  • Research
  • Staff Training
  • Grammar
  • Customer Relations
  • Customer Relationship Management
  • Money Handling Abilities
  • Policy and Procedure Adherence
  • Recordkeeping Strengths
  • Document Control

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Elev8fun
10.2021 - Current

High School Diploma -

University High School
Dileini Mariani