Dileinys Rodriguez
Pompano Beach
Summary
Bilingual (English/Spanish) healthcare professional with a Florida 215 license and a Psychology degree from FIU (2022). Experienced in case management and care coordination with UnitedHealthcare and Optum. Skilled in building trust with members, creating personalized care plans, connecting clients to community resources, and navigating government benefit programs.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Case Manager
Ttec (TeleTech) - HealthCare Solutions
North Lauderdale
09.2022 - Current
- Coordinated care and services for members across multiple programs.
- Conducted member outreach, assessments, and follow-up to support care goals.
- Built strong rapport with members and caregivers.
- Connected members to community resources and government support programs.
- Documented member interactions, care plans, and referrals.
Care Coordinator
United Healthcare Group
North Lauderdale
01.2021 - 09.2022
- Supported members in navigating health insurance benefits and understanding plan coverage.
- Collaborated with interdisciplinary teams to improve member satisfaction.
- Assisted with government program applications and eligibility.
- Maintained accurate documentation and compliance with company policies.
- Monitored medication adherence patterns and coordinated interventions for high-risk patients.
- Supported transitions of care by ensuring patients had appropriate medication access and counseling after hospital discharge.
Clinic Administrator
Massage Envy
Coral Gables
03.2018 - 01.2021
- Managed daily clinic operations, including scheduling appointments, staffing, and workflow coordination.
- Greeted and assisted clients, ensuring a positive and professional experience.
- Maintained client records, membership accounts, and billing information accurately.
- Handled customer inquiries, complaints, and follow-up to ensure client satisfaction.
- Coordinated with massage therapists and staff to optimize appointment scheduling and clinic efficiency.
- Prepared reports on daily operations, client visits, and staff performance metrics.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL05.2022
Skills
- Case management and care coordination
- Bilingual: English and Spanish fluency
- Member and family support
- Patient advocacy and education
- Healthcare benefits and Medicare knowledge
- Pharmacy and medication guidance
- Mental health awareness and support
- Community resource navigation
- Electronic health records (EHR) and documentation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Florida 215 License — Active
Timeline
Case Manager
Ttec (TeleTech) - HealthCare Solutions
09.2022 - Current
Care Coordinator
United Healthcare Group
01.2021 - 09.2022
Clinic Administrator
Massage Envy
03.2018 - 01.2021
Bachelor of Science - Psychology
Florida International University