Dileisys Medina
Sayreville,NJ
Overview
3
3
years of professional experience
Work History
Agent
Avangrid
Orange, CT
07.2024 - 04.2025
- Drafted contracts, purchase agreements, closing statements and leases.
- Reviewed and advised on legal documents to protect clients' interests.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Responded to client inquiries and resolved issues promptly.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Monitored financial markets and advised clients on investment opportunities.
- Liaised between sellers and buyers for profitable and efficient sales.
- Scheduled and attended weekly appointments with clients.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Increased personal revenue by completing multiple home and property sales.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Assistant Manager
ShopRite
Somerset, NJ
12.2021 - 05.2023
- Created reports on sales trends, inventory levels, and financial data.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Established processes for monitoring customer satisfaction levels.
- Produced thorough, accurate and timely reports of project activities.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
Education
High School Diploma -
Franklin High School
Somerset, NJ06-2023
Skills
- Customer service
- Time management
- Team leadership
- Legal document review
- Problem-solving aptitude
- Problem-solving
- Event promotion
- Closing support
- Positive attitude
- Customer complaint resolution
- Multitasking Abilities
- Clear communication
- Adaptability and flexibility
- Follow-up calling
- Flexible schedule
- Excellent communication
- Teamwork
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Agent
Avangrid
07.2024 - 04.2025
Assistant Manager
ShopRite
12.2021 - 05.2023
High School Diploma -
Franklin High School