Dilena Novas
New York,NY
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Chinese Tuxedo
03.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
El Quijote At The Hotel Chelsea
08.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, seasonal and daily specials
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cocktail Server/Server
Harriet’s/The Osprey 1 Hotel Brooklyn Bridge
06.2023 - 10.2023
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Fine Dining Server
Greywind
03.2023 - 08.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Cafeteria Restaurant
07.2022 - 03.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Waitress
Mercado Little Spain
04.2021 - 07.2022
- Displayed passionate and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Counter Manager
Barney’s New York
04.2016 - 03.2020
- Organized sale events and created eye-catching product displays to attract customers to BY TERRY counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Education
Masters In Makeup Artistry - Beauty And Special Effects Make Up
Make-Up Designory - New York
New York, NY09.2015
Skills
- Warm and Friendly
- Product Memorization and Presentation
- Specials Promotion and Upselling
- Guest Satisfaction
- Maximizing Profitability
Timeline
Server
Chinese Tuxedo
03.2024 - Current
Server
El Quijote At The Hotel Chelsea
08.2023 - Current
Cocktail Server/Server
Harriet’s/The Osprey 1 Hotel Brooklyn Bridge
06.2023 - 10.2023
Fine Dining Server
Greywind
03.2023 - 08.2023
Server
Cafeteria Restaurant
07.2022 - 03.2023
Waitress
Mercado Little Spain
04.2021 - 07.2022
Counter Manager
Barney’s New York
04.2016 - 03.2020
Masters In Makeup Artistry - Beauty And Special Effects Make Up
Make-Up Designory - New York
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