Dilena Thomas
Oklahoma City,United States
Summary
Developed essential caregiving skills in supportive and challenging environment, focusing on empathetic communication and personalized care. Proven ability to manage diverse needs and build trustful relationships. Looking to transition into new field, applying these transferrable skills to create meaningful impacts.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Discovery Living
Direct Support Staff
10.2022 - 04.2025
- Delivered direct care and support to indindividuals with disabilitie, focusing on their safet, well being, and quality of life.
- Monitored medication administration to maintain compliance with prescribed dosages and schedules.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted Individuals in accessing community resources, including educational programs, employment opportunities, and recreational activities.
Warehouse Worker
Nordstrom
10.2020 - 11.2022
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Direct Care Worker
REM Iowa
2017 - 2020
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Retail Sales Associate
Casey's
2014 - 2015
- Monitored inventory levels, restocked shelves, and facilitated timely supply orders to maintain operational efficiency.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Thomas Jefferson
Cedar Rapids, IA05-2014
Skills
- Applied Behavior Analysis (ABA)
- Date Collection Analysis
- Communication skills
- Problem solving
- Empathy and patience
- Attention to detail
- Organization and time management
- Multitasking Abilities
- Crisis Intervention
- Dependable and responsible
- Computer skills
Certification
- CPR Certified [Heart Saver] 2025
- AED Certified [Heart Saver] 2025
Timeline
Discovery Living
Direct Support Staff
10.2022 - 04.2025
Warehouse Worker
Nordstrom
10.2020 - 11.2022
Direct Care Worker
REM Iowa
2017 - 2020
Retail Sales Associate
Casey's
2014 - 2015
Thomas Jefferson